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Four FAMCO employees have beaten teams from Algerian and Lebanon to win the right to compete in Volvo’s VISTA (Volvo International Service Technical Association) competition held in Gothenburg, Sweden in June this year.
The VISTA 2011 competition started in September last year with a record 13,704 participants from 75 countries. VISTA is open to all aftermarket employees within the Volvo Trucks and Buses global service network and is currently the largest competition for aftersales personnel in the world.
The FAMCO team comprising the fast minds and hands of Divakara Kuplottu, Thukaram Sapalya, Mohammad Shafi and Narayan Prabhu competed against 12 teams from MENA in their regional semi-final. They now go on to compete against 30 teams in Gothenburg for the right to call themselves Volvo’s best service, technical and aftersales team in the world.
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All teams that qualified for the semi-finals were tested on questions supplied by the VISTA development team consisting of practical exercises and theoretical questions.
Frank O’Connor, general manager – Truck & Bus Division at FAMCO, the exclusive distributor for Volvo Trucks and Buses and Volvo Construction Equipment in the UAE, said the company was proud of the team’s achievement so far.
”We are extremely proud of our team who have won the regional semi-finals. The aim of the competition is to develop and improve employees knowledge and skills and improve Volvo Trucks and Buses aftersales customer service,” he said.
“It is estimated that every participant who has completed all three rounds of VISTA 2011 has received around 90 hours of additional training. We are confident this will make a significant contribution to our aftersales service for all Volvo customers in the UAE.”
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