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Business process outsourcing has not only transformed the way in which entrepreneurs transact business, but it has also provided companies from industrialised countries with alternatives to reduce capital and labour costs.
These issues are increasingly important in a business environment constrained by rising costs and cost-cutting. At the same time, business process outsourcing has increased the source of revenue for Third World countries.
Different countries feel the effects of business process outsourcing in different ways, but its impact is most palpable among nations in Asia that have made ends meet just to raise their level of socio-economic development.
This is one of the main reasons why researchers looking at business process outsourcing tend to brand it as ‘revolutionary’.
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Not many people have realised this one great benefit of business process outsourcing. Many activists take to the streets to cry out for equality between rich and poor, for corrupt government officials to step down, for corporations to stop exploiting workers, and for First World countries to lower tariffs.
Dramatic as it may seem, this is when business process outsourcing enters the bigger picture of overall development.
Although admittance to the industry may be based on particular qualifications, the incessant growth of business process outsourcing firms for inbound/outbound call campaigns, data entry, medical transcription and back-end office, among many other applications, have opened up numerous employment opportunities for all kinds of people in society.
Regardless of the nature of one's work within the industry, process outsourcing has an undeniable stake in changing the fortunes of Third World inhabitants as labour rapidly migrates from the West to the East.
Is this not what Filipinos, Indians, the Chinese, Malaysians, Indonesians and Thais are asking for? Is it not great that business process outsourcing has allowed these nationalities to enjoy the benefits of industry-level wages without the risks of migrating abroad?
Answering ‘yes’ might be a little offensive for Westerners, who blame process outsourcing hubs for the rise of unemployment in the West. Such exportation of American, Canadian and European jobs has resulted in firms closing down or moving their production sites to take advantage of low-cost labour in developing countries.
Logically, however, onshore process outsourcing is but a mere fraction of the entire Western commercial sector.
It is ironic for industrialised countries to complain about labour migration and unemployment, when the wealth and level of development they already attained would have rendered them capable of generating more jobs in bigger and more progressive industries. Why deprive developing countries of the chance to prosper and industrialise?
On a positive note, despite all the complaints, no one can alter the fact that, in one way or another, outsourcing has given industrialised nations an unconscious impetus to uplift the conditions of developing nations by means of exported jobs.
Whether willingly or otherwise, the arrival of process outsourcing is a blessing in disguise for developing countries.
The West should not perceive business process outsourcing as a scourge that erodes the fortunes of their own people. Besides, they have all the resources to open up jobs that the Third world could not.
Therefore the Third World should claim business process outsourcing as its own rightful domain for economic development.
Anupam Sharma handles the business development role for a major EPC contractor in Saudi Arabia.
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