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FSI: Technology should not be a people replacer

by Hannah-Farah Abdulla on Oct 27, 2011

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Adrian Jarvis, general manager, FSI FM Solutions.

FM is a people business and this must not be forgotten when implementing new technologies, said Adrian Jarvis, general manager, FSI FM Solutions.

The company was responsible for implementing a Computer Aided Facilities Management (CAFM) system for the Al Raha Beach Theatre in Abu Dhabi, and a number of other ADACH sites.

"The project itself was a huge management vision. It was something new to have a centralised tool brought in to the organisation. This was the first time any formal helpdesk was being brought into building services," said Jarvis.

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He stressed that because of the personable nature of FM, it was important to ensure people understood why a CAFM system was present. People needed to be brought into the same vision - that the use of the software was very important.

"Technology is an enabler; don’t use it for technologies sake and don’t underestimate its impact on people. FM is a people business, this should not be forgotten by using technology," said Jarvis.

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