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5 minutes with ... Hugh Hendersonby Devina Divecha on Jan 8, 2013
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Mace Macro's directory of consultancy, Hugh Henderson, describes his working day
Who are you and what does your role involve?
My name is Hugh Henderson. My role is director of consultancy for Mace Macro International. I develop and manage a large part of the Macro FM consultancy business across the Middle East.
The reality is that our clients frequently work across many international boundaries and I, and the rest of our team, not only work on Middle East projects but with clients with interests in Russia, Africa, India and the Far East.
How long have you been in the FM industry?
I started work in FM-related roles long before facilities management became a recognised term. Starting in general management in the 70s, I moved through a career that gradually embraced FM. By the late 80s I was part of a team managing services and contracts and began to specialise in FM.
Where do you see the FM industry in five years?
In a very congested and demanding marketplace! Clients are waking up fast to what FM can do and the value it can bring. I see the industry continuing to embrace international standards, and highly qualified professionals from all cultures, backgrounds and nationalities adding to the pool of FM expertise.
Most memorable project and why?
Coming to Dubai in 2008 to manage Old Town Island was a watershed for me. It was a challenging introduction to Dubai, to the region and to the multi-national lifestyle. I loved it and still do. I had a great team, and in Emaar a client that pushed boundaries, and still does. I and the rest of our team learnt a lot.
What do you love most about your job?
The people — without a doubt Dubai and the region as a whole has dynamism and diversity rarely found elsewhere. To be here at this time with Macro’s talented professionals makes my role more enjoyable.
What is the most difficult thing about your job?
It’s not about difficulty, it’s about learning to respond in the right way. Some aspects of FM need a bit more time but you’ve got to look at the positives.
What do you like to do in your spare time?
Unwind. I enjoy sub aqua diving and anything that allows me to escape from the usual pressures of work. I play golf in a fashion, love travelling, am an avid reader and I follow Scotland at most sports — that can be a bit nerve wracking at times unless you enjoy cycling.
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