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5 minutes with ... Chandan Singhby CW Guest Columnist on Jan 20, 2013
Five minutes with Dhofar's deputy general manager Chandan Singh
Who are you and what does your role involve?
I am deputy general manager of Dhofar Global Trading, based in Dubai Investments Park. I joined the company in 2007. My core responsibilities include driving sales revenue as well as maximising bottom line growth.
I have also built an employee recognition scheme and spearheaded the company’s sustainable product development. Additionally, I developed a clear vision to grow the firm across Middle East and Asia.
How long have you been in the industry?
I have more than 11 years’ experience in the hotel, restaurant and catering (HORECA) as well as the fast moving consumer goods (FMCG) sector, as a general/operation manager. As for the company, it was established in 2001, but only in 2007, did the firm diversify into tissue paper and dispensers.
Why are suppliers important for the facilities management industry?
Suppliers are an integral part for accomplishing any job in facility management as the industry is, I think, highly dependent on suppliers.
However, it is also important that they are specialised in their field. At our firm, each employee is trained to consult existing and potential clients on sustainable options. We, as a team, are accountable for helping Dhofar Global maintain its reputation for the highest standards of integrity and spontaneity to serve our clients, through many ways.
What is the most challenging thing about being a product supplier?
Challenges are common everywhere, and it is a part of any profession. However, we always need to explore AHMS — Advance Hygiene Management System — to retain the firm firmly in the number one position and go beyond the expectations of our customers.
What do you love most about your job?
I am a passionate professional and enjoy learning new things. I believe in implementing a scientific approach towards hygiene management. I also follow the saying “Leaning is all in Nature” and I think we need to capture that essence wherever and whenever possible.
The value of our reputation is important and I enjoy creating a happier business environment, securing 100% customer satisfaction and consistently providing sustainable, quality technology.
What do you like to do in your spare time?
I like to think about new innovations and development paths for Dhofar. I am also constantly learning. I work on matters pertaining to the business I am in. I care for the environment, and sustainability drives my day-to-day operation, personally and at work.
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