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Home / NEWS / Hilti delivers live chat support to its customers

Hilti delivers live chat support to its customers

by John Bambridge on Apr 28, 2016


The function initiates a dialogue specific to the product page that the customer is viewing.
The function initiates a dialogue specific to the product page that the customer is viewing.

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Hilti is seeking to give customers a direct avenue to the information that they need via a live chat function now embedded on every product page of the Hilti website for the Middle East, Turkey and Africa.

The function initiates a dialogue with a Hilti customer service specialist appropriate to the product page that the customer is viewing, in order to help visitors with account queries and orders — if accessed during normal business hours.

“The enhancements we have made to live chat on our website demonstrate our continued focus on delivering superior customer service,” explained Grace El-Achkar, head of digital marketing for Hilti.

“We are now able to deliver personalised support through live chat — an increasingly important customer service channel as more of our customers do business online. Now customers have a convenient way to gain more information on Hilti products and services.”



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