Dubai Mall bags accreditation for service qualityby Neha Bhatia on Jan 5, 2017
The Guest Services Department of Dubai Mall has been awarded two accreditations for its performance.
A five-star accreditation by The International Standard for Service Excellence (TISSE2012) makes Dubai Mall the first of its kind to receive the certification.
The mall has also been awarded an ISO 10002 : 2014 quality management system for customer satisfaction.
Awarded by The International Customer Service Institute, the five-star accreditation is designed to recognise organisations that deliver outstanding customer service, which sets them apart from others in their field, and is based on the Seven Pillars Service Quality Model.
This model assesses policies, products and services, premises, processes and people, and measures performance in terms of service quality.
The mall's Guest Services Department achieved 100% in six of the seven categories, with the certification's assessment report stating that the organisation has fully adopted essential criteria regarding customer service delivery.
Dubai Mall is the first retail and leisure destination to hold both these certifications, according to WAM.