Dubai Mall bags accreditation for service qualityby Neha Bhatia on Jan 5, 2017
The Guest Services Department of Dubai Mall has been awarded two accreditations for its performance.
A five-star accreditation by The International Standard for Service Excellence (TISSE2012) makes Dubai Mall the first of its kind to receive the certification.
The mall has also been awarded an ISO 10002 : 2014 quality management system for customer satisfaction.
Awarded by The International Customer Service Institute, the five-star accreditation is designed to recognise organisations that deliver outstanding customer service, which sets them apart from others in their field, and is based on the Seven Pillars Service Quality Model.
This model assesses policies, products and services, premises, processes and people, and measures performance in terms of service quality.
The mall's Guest Services Department achieved 100% in six of the seven categories, with the certification's assessment report stating that the organisation has fully adopted essential criteria regarding customer service delivery.
Dubai Mall is the first retail and leisure destination to hold both these certifications, according to WAM.
- Building renovations can save 50% of energy costs
- Dhofar Global expects 50% growth in GCC this year
- Etihad ESCO retrofits over 2,000 buildings in 2016
- Qatar's Hamad Airport awarded ‘5-star’ by Skytrax
- UAE: Imdaad earns $136m in revenue for 2016
- Saudi: Al Khodari wins $18.4m maintenance contract
- Dubai Mall bags accreditation for service quality
- Infrastructure spending to increase by 27% in 2017
- Builders urged to adhere to traffic safety onsite
- Abu Dhabi government enters Hyperloop agreement