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Five minutes with Sally Harrison, Emrill

by Nikhil Pereira on Aug 9, 2017


Sally Harrison.
Sally Harrison.

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What does your role involve?

I lead the team responsible for winning new business and delivering revenue growth for Emrill. It starts right from developing the strategy and understanding the market, to building relationships with the customers, designing the right solution to meet the customer requirements, and delivering a compelling and competitively priced proposal to the tender. It’s never a dull moment.

What do you love most about your job?

There are many things that I love, but if I have to pick: one of the things I’m most thankful for is the people. Emrill is a great company — I’ve only been here five months, but I’ve been taken aback by how friendly and welcoming everyone is. People are proud to wear the Emrill brand and that generates a bond across the whole business and creates a friendly, supportive atmosphere to work in.

What is the most challenging aspect of your job?

Balancing the need for a quality FM service provision that meets the client’s objectives with a price the client likes. Clients are experiencing cost pressures and require cost effective and innovative solutions. So I always need to find the right solution to meet their needs.

Where do you see the FM industry in five years?

The FM industry is going to keep growing as more and more customers see the value of professional FM services. Technology will become more important, using data to drive decision-making and the ‘Internet of Things’ (IoT) will drive change in all aspects of our lives, including FM. As IoT continues to catch on, equipment and assets will be self-monitoring and automatically provide servicing or maintenance alerts.

What do you do in your spare time?

I’ve hardly had a moment to spare since moving to Dubai. I’m at the gym regularly getting my personal trainer to put me through my paces. Once the winter comes it’ll be nice to get outdoors and I’m keen to start scuba diving again once the weather gets a bit cooler, I haven’t dived in the UAE yet, so I’m sure there are some great spots. I love travelling too and I am enjoying exploring the Middle East region so I’m taking Arabic classes to help me along the way.



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