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In the first of a series of case studies Facilities Management Middle East discovers how Sheikh Khalifa Medical City is operated and what it takes to manage a hospital in the Middle East.
The importance of FM in a hotel, office block or residential unit is significant. But, when it comes to hospitals, it is a matter of life and death.
Running a healthcare facility requires advanced systems, technical knowledge, complex solutions and a team with the ability to focus on the core medical activities.
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Every single detail from lighting control down to the mopping of the floors contributes to a healing environment for patients, and services that are sometimes overlooked in regular buildings cannot afford to be neglected inside a hospital.
Fortunately, it seems that facilities management at Sheikh Khalifa Medical City (SKMC) in Abu Dhabi is in safe hands. “When you are staying at a hotel, you’re in a good mood because you don’t have to work and you have better morale. So, you will see things in a positive light.
When you enter a hospital you are sick and so our job is to provide an environment where a patient feels immediately relaxed,” explains SKMC director of facilities and construction management Stephen Bridgman.
“We are trying to use the physical environment to help with patient care."
SKMC, which is owned by SEHA, the newly established Abu Dhabi health services company, consists of a 568-bed tertiary hospital, 14 outpatient specialty clinics and Abu Dhabi Blood Bank.
It also manages six family medicine clinics, two walk-in clinics, two dental centres, and an urgent care centre, which are distributed around the emirate.
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