Berkeley wins deal to manage popular Dubai NYE spot City Walk
FM company reveals how soft services are implemented at the outdoor entertainment destination
Details have been revealed about the soft-service delivery contract for Dubai’s popular New Year’s Eve destination, City Walk.
Facilities management (FM) firm Berkeley Services told Construction Week’s sister title facilities management Middle East (fmME) that its soft services contract for City Walk 1, City Walk 2, and Boxpark started in September 2018.
Director of soft services at the FM company, Latheesh K, told fmME that Berkeley was initially involved with City Walk 1 for post-construction cleaning work, and later won a three-year contract to provide cleaning services at the development.
“[For a while], we lost the contract because the client opted to go in for an IFM [integrated FM] contract,” Latheesh said.
“But, after two years, we were invited once again to be part of the tendering process for its soft services. Eventually we won the contract for not only City Walk 1, but City Walk 2 and Boxpark as well.”
Soft services in FM typically cover functions such as cleaning, security, catering, front-of-house, and mailroom work. An IFM contract is one that combines the provision of soft services, as well as hard services such as preventive maintenance, and the management of a structure’s or project’s lighting, mechanical, electrical, plumbing, fire, and air-conditioning systems, among others. Developers across the world are known to procure soft and hard services through a single contract, such as an IFM deal, or via multiple function-based deals, depending on the needs of their respective business.
Latheesh said Berkeley’s site mobilisation for City Walk was completed in 45 days instead of the 60 days it was allocated for the process. Commenting on the delivery operations, he added: “We have around 140 staff working on all the sites, which are outdoors. Unlike in shopping malls, none of our staff work in covered areas.
“The trend that we’ve seen for the last two to three years is that visitors come in the evening and they spend lot of time, especially in the winter, until early hours of morning,” he added.
As a result, Berkeley has separate schedules for its City Walk workforce, based on seasonal requirements. This also ensures that the company’s output complies with local regulations that prevent outdoor work during the hot summer months.
“During the summer we have a different team and specific working time, [which is] completely different from the one in the winter,” he added.
“This ensures that we adhere to the requirement of the authorities that forbids working in outdoor spaces for a stipulated time, mostly during the afternoon.”