Podcast: Serco ME’s ‘digital transformation’ guide for the sector

EXCLUSIVE: Serco Middle East's Paul Bogan runs through the industry’s technology challenges and how to embrace digitisation

Serco Middle East's chief digital officer, Paul Bogan, chats exclusively to Construction Week
Serco Middle East's chief digital officer, Paul Bogan, chats exclusively to Construction Week

Serco Middle East's chief digital officer, Paul Bogan, has outlined to Construction Week the key pillars for technology advancement across the infrastructure sector, as well as embracing the “inevitable digital transformation”.

Speaking as part of Construction Week’s weekly podcast series, Bogan spoke about Serco’s plans for technology adoption in rail, aviation, and hospital projects across the Middle East and offered advice on how firms can embrace the technology movement.

Serco Middle East are the operators and maintenance manager for some of the region’s large infrastructure projects such as transport, aviation, defence, health, and integrated facilities management.

“We are the last part of the lifecycle, so you have the design, the engineering, and we move through into construction. At that point, we get through to beneficial occupancy and handover to the clients. We then take on the asset, and operate it on behalf of the clients moving forward,” said Bogan.

Bogan added that there is a “plethora” of different technology services available to the construction industry and spoke about the services that Serco was looking to adopt for the future.

“The transformation itself is such a broad range of what you can do. You’ve got artificial intelligence, drones, automation, and robotics. There is a whole plethora of different services you can look at to provide efficiencies,” Bogan added.

“We are going to be focusing in electronic workforce management. We manage thousands of staff on-site so having a platform that we can use consistently across the entire group will give us a better understanding on productivity, and how to manage and schedule these resources.

“The second focus will be on digital asset management, where we leverage technology to drive value across our supply chain. The bedrock of this is data. What data can we capture from our assets? What data can we analyse and aggregate with data from our sources to inform decisions?”

Bogan concluded the podcast by offering advice for those looking to take their first steps into technology innovations.

“You need to have that mindsight; that technology advancement is an inevitability, and you have to embrace the change and understanding what technology you can leverage,” Bogan added.

“Changes also incur costs, everyone in the construction industry will know that. It’s about identifying an investment pot and whether you have the right people and infrastructure to enable that change.”

Construction Week Viewpoint is a weekly podcast series produced by the Construction Week editorial team and published on SoundCloud and iTunes at noon (GST) every Monday.

Business leaders are regular podcast special guests. The weekly bulletin has welcomed the likes of Grant Porter, CEO of the Middle East and Africa for Atkins; Anthony Taylor, head of real estate for ENBD-Reit; Lee French, Cundall Middle East’s operations director; and tech entrepreneur Karim Helal, co-founder and chief executive officer of building portal ProTenders.

To volunteer yourself or a colleague as a guest speaker on Construction Week Viewpoint, please contact Ashley Williams.

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