Dubai's RTA enables app users to design and propose bus routes

The initiative has clocked 3,003 interactions and approximately 2,590 proposals have been submitted for bus routes

Dubai's RTA enables app users to design and propose bus routes [representational image]
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Dubai's RTA enables app users to design and propose bus routes [representational image]

Dubai’s Roads and Transport Authority (RTA) has enabled a service within its RTA Dubai smart app that allows people to design and propose bus routes.

The initiative has already clocked 3,003 interactions and approximately 2,590 proposals have been submitted for new bus routes.

More than 413 voters supported the opening of a bus route from Al Qusais to Al Maktoum International Airport. In addition, about 148 users voted for the opening of a Gold Souq-JAFZA bus route.

The initiative aims to engage people in the integration of the public transport network, and tailor services to the needs of the growing number of users.

Commenting on the initiative, the director of Planning and Business Development at RTA’s Public Transport Agency, Adel Shakeri, said: “We are focusing on leveraging public transport services, considering it a key tool of driving the development of the Emirate. We have added a new feature to RTA Dubai app so that we can benefit from the public feedback in upgrading the public bus network.”

The initiative also intends to raise customer satisfaction, the RTA’s happiness rating, and increase bus ridership.

Shakri added: “The International Association of Public Transport (UITP) has praised the initiative, considering it a first-of-its-kind in the region, and among the first worldwide.”

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