Enforce: Attitude matters more than experience
Officers with poor attitudes can be bad for business says GM
Around 60% of Enforce Security Services’ workforce has been recruited based on the right attitude rather than experience in the industry, says general manager Darryn Johnston.
Johnston said recruiting officers with a high level of experience but a poor attitude, usually was a disadvantage for the company.
“The reality is not everyone you employ from overseas has a security background [police or military]. Very often I prefer someone to have no security experience but he’s got the right attitude because attitude is contagious.
“If he’s got the wrong attitude he can have all the experience in the world, but he comes here with all his negativity and ends up infecting all the other security officers with that mentality and it becomes dangerous for your business.”
Johnston said that Enforce has a rigorous internal training process which it puts each guard through, prior to them qualifying for the mandatory external training through Dubai Police.
“You have to give them the training because they [officers] don’t know any better. If you just put them in a uniform and put them in a shop, they wouldn’t know their Arthur from their Martha,” he said.
Part of the internal training even included grooming and personal relations.
“Little things like grooming, smelling pleasant, using deodorant, you have to teach the guys, because they don’t know about it. Honestly, depending on the environment they come from, that wasn’t a requirement wherever they worked, so it’s very important," he added.