Over 200 Skycourts residents reject chiller charge
Residents up in arms over chiller bill with unclear extra charges
Over 200 residents at the Skycourts project in Dubailand have refused to pay chiller charges that they see as unreasonable.
Apartment owners say they have signed contracts with the developer for Empower to provide district cooling services. Instead, bills have been issued by Alpha Utilities.
Alpha Utilities has since issued a statement saying the provisions for district cooling were part of the original sales and purchase agreement, signed by all owners.
The company also added that the consumption was calculated in-line with common standard practices for district cooling.
Following complaints about the half-yearly billing cycle, Alpha Utilities has agreed to send bills on a monthly basis, but has warned that clients refusing to pay bills on time would risk disconnection following reminder letters.
Unhappy residents who say they cannot understand the extra charges because of unclear meter readings are currently discussing their options with lawyers and may move the dispute to court.