Over 200 Skycourts residents reject chiller charge

Residents up in arms over chiller bill with unclear extra charges

Alpha utilities has warned that non-payment could result in disconnection. Photo: Shutterstock.
Alpha utilities has warned that non-payment could result in disconnection. Photo: Shutterstock.

RELATED ARTICLES: Forget chiller charges, district cooling is hot | 18 firms bid for Empower Business Bay DC contracts | Firm mulls legal action over Dubailand power woes

Over 200 residents at the Skycourts project in Dubailand have refused to pay chiller charges that they see as unreasonable.

Apartment owners say they have signed contracts with the developer for Empower to provide district cooling services. Instead, bills have been issued by Alpha Utilities.

Alpha Utilities has since issued a statement saying the provisions for district cooling were part of the original sales and purchase agreement, signed by all owners.

The company also added that the consumption was calculated in-line with common standard practices for district cooling.

Following complaints about the half-yearly billing cycle, Alpha Utilities has agreed to send bills on a monthly basis, but has warned that clients refusing to pay bills on time would risk disconnection following reminder letters.

Unhappy residents who say they cannot understand the extra charges because of unclear meter readings are currently discussing their options with lawyers and may move the dispute to court.
 

Most popular

Awards

CW Oman Awards 2020: Meet the winners
A round of the thirteen winning names at the Construction Week Oman Awards 2020 that

Conferences

Leaders UAE 2020: Building a sustainable, 'resilient' infra
AESG’s Phillipa Grant, Burohappold’s Farah Naz, and Samana's Imran Farooq on a sustainable built environment
CW In Focus | Inside the Leaders in KSA Awards 2019 in Riyadh
Meet the winners in all 10 categories and learn more about Vision 2030 in this

Latest Issue

Construction Week - Issue 767
Sep 01, 2020