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FM firm EFS gets first private cloud in the UAE

eHosting DataFort implements cloud technology for the UAE-based firm

Terence Sathyanarayan, head of group technology
Terence Sathyanarayan, head of group technology

eHosting DataFort (eHDF) has implemented the first private cloud in the UAE for EMCOR Facilities Services (EFS).

EFS conducted an in-depth cost benefit analysis of working with an external data centre service provider as opposed to investing in an in-house data centre. An external feasibility audit was also conducted and validated by audit firm CapGemini. A decision was made to migrate the systems to a hybrid model.

The FM firm invested in high-end computing hardware and security, including servers and firewalls, while the data centre infrastructure, core switching, perimeter security, load balancers and storage area networks were leased from eHDF.

Terence Sathyanarayan, head of group technology for EMCOR Facilities Services, said: "EFS were looking to migrate to a model where investment was required only in core infrastructure, while the rest was shifted to a lease model.

"This strategy was essential as it allowed us to focus on future investments in people, processes and applications. In the project, one of most important elements for EFS was the service provider's strategy to deploy a qualified team for the project."

eHDF is currently hosting EFS's main business application suite, the Oracle JD EnterpriseOne, which, being a Tier-1 application, needed a competent technology delivery platform.

This was done due to pricing - in order to deliver a full technology stack, with a quick turnaround at lower capex and ensuring that compliance could only come at costs that cloud computing would permit.

eHosting's DataFort was selected from a pool of five vendors. In addition to working with major global firms, EFS had to ensure its hardware and data is stored and protected within national boundaries.

eHDF's ability to meet this requirement through extending strong local support proved to be a key factor. The company also has three production and disaster recovery data centres in Dubai. eHDF's facilities are located in different seismic zones with a telecom backbone capacity, in-house IT team, a 24/7 ITIL certified service desk and ISO27001 certification.

"It is crucial for a facilities management company to have high availability computing, 24/7 access and most of all streamlined backend processes," said  Sathyanarayan. "The operations of our clients, which includes government agencies, are spread across a combined area of over 3m m2 in diverse geographic locations. It is, therefore, vital to host an environment that features an upgraded, updated and consolidated technology portfolio."

Yasser Zeineldin, CEO at eHosting DataFort, said: "As customers adopt a mixture of hosted and on-site solutions, the hybrid model will soon become a reality that will dominate for years to come."

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