Muscat electricity grid to get $431.2m investment
MEDC also reveals plans for new stations in bid to meet rising demand
Muscat’s electricity network is to receive $431.2m (OMR 166m) of investment in high-voltage (33kV and 11kV) and low-voltage networks as well as a number of new stations, according to Eng Abdullah bin Said al Badri, CEO of Muscat Electricity Distribution Co. (MEDC).
Muscat Daily reports that the new stations, which will be developed in association with Oman Electricity Transmission Co (OETC), are part of the company’s 2012-14 project plans and are designed to meet increasing demand for energy in Muscat governorate.
This will include meeting the needs of residential layouts for energy, as well as enhancing existing distribution networks and expanding them to include residential layouts in the wilayats of Seeb, Amerat and Bausher.
Badri also revealed that MEDC is preparing a strategy to deal with customer complaints over meter readings and delayed bills. He said that the company is working closely with providers of meter-reading, billing and collection services to improve performance.
MEDC has recently started a self-reading service and developed solutions that help the costumer be part of the solution, according to Badri. This requires end-users to relay the meter’s reading to the company by either completing a meter-reading form, by e-mail, sending SMS to the company’s web portal or through the call centre or via smartphone applications.
MEDC has also initiated alternative solutions enabling it to become the first electricity distribution company in the sultanate to launch prepaid counters after thoroughly testing their feasibility, especially in the field of commercial and residential real estate, Badri added.