5 minutes with ... Malay Shroff
A quick word with the COO of Dubai maintenance firm Hitches & Glitches
0.00 What does your role involve?
I am responsible for the overall management and operation of different departments of the company. I am a graduate in science, with a postgraduate qualification in management, and I am an alumnus of the University of Bombay. I have experience of over three decades in various capacities.
Associated with the Dreshak Group of Companies since 2005, I took over as COO of Dreshak Maintenance LLC in early 2007. In mid-2011, it set up an FM division to specifically cater to larger residential, commercial and institutional facilities. The role involves several activities to ensure effective and result-oriented performance. Guiding, directing, deciding, and monitoring are some of my activities on day-to-day basis.
1.05 Where do you see the FM industry in five years?
It will have definitely grown in size, and matured. Appreciation and acceptance of best FM practices will spread. It will continue to deal with a spectrum of challenges arising out of region-specific cross-cultural, multi-origin demography and governmental regulations. Customers will be more experienced.
1.57 What do you love most about your job?
Leading a team to achieve a common goal is very fulfilling. Dealing with people within and outside the company brings in new revelations of human behaviour, each and every day. Developing requisite understanding of technical matters is very interesting. I enjoy these opportunities of learning and experimenting while achieving.
2.38 Most memorable project and why?
Signing the Ministry of Education’s multi-million dirham project is an important milestone in a new direction. It is not only a prestigious assignment, but our first with the government of the UAE. This is different from our previous experiences of dealing with the private sector. How we jointly faced many unknown challenges and came out bright is memorable for me and the whole team.
3.42 What is the most challenging thing about your job?
Customers’ expectations of quality and their willingness to pay for it usually don’t match. Decision makers get tempted just by low prices without realising that quality does cost. Upgrading internal capabilities to meet quality and cost expectations of the market is a continuous process. In addition, striking a balance between internal and external factors is a real challenge.
4.30 What do you like to do in your spare time?
I like to keep myself busy doing a wide range of things. For example, I like to cook occasionally. I also enjoy music, drama and movies. I spend time relaxing with my friends. Plus, swimming, and reading on a variety of subjects is what I always do.