Top technology trends in the FM industry
With technology invading every day life, the FM industry adopts it too
With every industry increasingly using advanced technology in its operations, fmME discovers how the FM sector uses IT and quizzes the experts on the top technology trends in the industry.
Ron Sengco, business systems analyst, Emrill Services
I believe these 3 trends are going to completely change the way the industry operates in the future. Some of these trends have already been implemented at Emrill and others are in development.
1. Usage of mobile devices which include tablets and smart phones.
2. Cloud technology
3. Real-time data and analysis
Adrian Jarvis, general manager FSI FM Solutions
If mobility is a leading trend in the sector, reflected in the demand for CAFM as a web-based application and the rise of the Bring Your Own Device (BYOD) culture in many organisations, the advent of the cloud delivery model is a close second. FSI is seeing growing interest in the cost benefits of purchasing and managing CAFM as a service.
System integration completes the top three industry trends. FSI expects to see forward-looking projects exploit the benefits of closer integration between CAFM and BIM systems at the design and construction stage, generating data that will eventually help to cost and model FM services at the point of delivery.
View more trends after the break...
Mohamad Mustafa, acting IT manager, Khidmah
We see some exciting changes to the FM sector over the coming years. Our top three innovations we see are:
1. Smart devices and tablets - for faster delivery and supervision. While this was previously an expensive solution with PDAs, the advent of cheaper smart devices and applications will see these devices in the hands of technicians rather than just their managers.
2. Social media & clouding - online interactive content shared between clients and FM (communication tools). The speed of both platforms will again pose challenges to our working environment but when used correctly will allow for more engagement with clients.|
3. Integrated system (Advance FM motivation system / Building information modelling / Database centre/Smart tags) – Most FM providers now have CAFM systems, but how many have their building management system that is connected to their CAFM, that is then connected to their website and social media. Connectivity of systems needs to happen – from automated work orders being sent to the nearest vehicle to Near Field Communication (NFC) being used to track assets, make payments and even close work orders.
Imran Akram, director of helpdesk and ICT, Mace Macro
1. BIM – Having a common data set that will flow tight through the entire asset life cycle and which can be liberating during the FM cycle.
2. Mobility – Although already in use for some time advancements in hardware (tablets & smartphones) and applications will mean greater functionality.
3. Systems Integration – CAFMs have traditionally been linked to BMS and finance systems. However, other systems such as geographical information systems (GIS) will mean infrastructure, assets, resources can be monitored and tracked with a link to the CAFM so the FM interfaces with a single system.
David Bugden, CEO, Mystrata
1. Mobile technology. There is a fundamental shift towards mobile computing and software providers will need to focus most of their R&D spend in this area.
2. Self-service management. Customers ie property owners and tenants don’t want to ring your office for routine matters. They want to be able to self-service via a secure portal and will invariably do so via a mobile device. Just like they do for banking and travel, property will be no different.
3. Integration of FM and OA management software systems. Our company is already looking at a number of FM system integration projects on behalf of clients and we expect this trend to continue.
Read the full analysis on technology in the FM industry in April 2013 issue of Facilities Management Middle East