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Inaya FM goes mobile at Ibn Battuta Mall in Dubai

New solution allows for a more efficient form of service delivery

Ibn Battuta Mall, Dubai.
Ibn Battuta Mall, Dubai.

Inaya Facilities Management has rolled out the first stage of its new mobile solutions system at Ibn Battuta Mall in Dubai by equipping the company’s ground staff at the site with the new Motorola TC55 touch computers to aid them in their respective duties.

Inaya’s technicians at the site can now use their Motorola devices to scan the barcode of the equipment they are working on, which, besides giving them the entire service record of that specific part, also gives them access to current stock levels and the ability to place a new order for the same.

The scanning of the barcode also sends a geostamp to Inaya’s enterprise Computer Aided Facilities Management system, which allows the company to keep track of its employees and also offers them a real time update to the audit trail.

Commenting on the company’s move to mobile solutions, Inaya’s general manager Nishant Ravindran said: “Facilities management is a highly competitive market, especially here in Dubai. You're always looking for ways to distinguish yourself from other service providers, to implement innovations which are of direct benefit to the client as well as the end user, and of course, to streamline your own operations; to become more efficient. In moving to mobile solutions, we believe we're doing all three.”

“Before, with conventional methods, there was always a risk of data inaccuracy, as notes made on a clipboard were transcribed into our central database,” Ravindran explained. “Then, there was the management process of ensuring all stops in all rounds were actually made. This was difficult, because really, there was no way to truly validate it.”

Ravindran says that these problems have been minimised through the use of the mobile system. Besides offering a process that is efficient and accountable, the system is also able to send quantifiable performance data directly back to the company, which can be utilised to further refine service delivery processes and therefore result in a greater corporate efficiency.

Ravindran revealed that Inaya’s clients were initially apprehensive about the cost of implementing the mobile solutions system, and how it would impact them.

“As it turned out, the set up costs were wholly absorbed by the company with no impact to our clients whatsoever, and frankly, what we've spent in start-up we're already recovering in our improved accuracy, improved productivity and the collation of never-before held service data,” Ravindran said. “Even our technicians have expressed their preference for this new system, as it has greatly reduced their administrative workload.”

“At the end of the day, you want to provide the client with efficient, accountable and reliable facilities management,” he added. “In pioneering mobile technology, we're actively simplifying work processes and that's of benefit to everyone.”

 

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