Over 14,000 calls made to UAE Indian helpline

Hotline set up to help workers in distress and needing assistance

Picture for illustrative purposes only.
Picture for illustrative purposes only.

A special UAE hotline set up by the Indian government received over 14,000 calls last year from workers in distress and needing assistance, it was reported.

The 800 INDIA (800 46342) phone number was used by 14,600 Indian workers in the UAE last year, with the bulk of calls relating to “contract violations, bad working conditions, harassment at work, non-payment of salary, unauthorised retention of passport, and difficulties in obtaining release from employers,” Gulf News reported.

Set up in 2010 but the the Indian Workers Resource Centre (IWRC), the service offers free legal, psychological and financial counselling for Indian nationals in the UAE.

“If counselling or legal consultation is required, an appointment is given to the caller, with date and time, to personally meet and discuss the matter further. No professional counselling is given online,” the Indian consulate was quoted as saying.

“Most of the workers are not aware of the facilities available for them to redress their grievances, which is available to them through IWRC," he added.

Indians make up a large proportion of the UAE population, with 53% of residents in Dubai, the largest city, coming from India. 

Most popular


Deadline approaches for CW Oman Awards 2020 in Muscat
You have until 20 January to submit your nominations for the ninth edition of the


CW In Focus | Inside the Leaders in KSA Awards 2019 in Riyadh
Meet the winners in all 10 categories and learn more about Vision 2030 in this
CW In Focus | Leaders in Construction Summit UAE 2019
A roundup of Construction Week's annual summit that was held in Dubai this September

Latest Issue

Construction Week - Issue 765
Jun 29, 2020