Making the case for training in FM

Boost results, and staff morale too

Aby Thomas
Aby Thomas

For a service-oriented business like facilities management, the importance of investing in one’s staff in this sector cannot be overstated, which is why it is heartening to see so many influential figures in this industry continually speaking out on the need to ensure the proper training of one’s employees.

This month’s issue of fmME features a few such voices, all of whom were very emphatic when making the case for having a well-trained workforce in FM.

One notable comment in this regard came from Jason Ruehland, who was recently appointed as the managing director of Emrill, a two-time winner of the fmME Award for Overall FM Company of the Year. (Turn to page 18 to read the full interview with Ruehland.)

When asked what is going to be his strategy for leading the company, Ruehland replied, “For me, it’s always been about the people. My management style is to focus on the people, and give them the right skills, the right tools they need to do their jobs.”

For its part, Emrill ensures that its employees are ready to perform the tasks they are supposed to do by having them go through the company’s Centre of Excellence, which is dedicated to the training and development of staff in a variety of different disciplines. Besides ensuring a consistent level of service at the facilities it works at, Emrill’s focus on training also allows for its staff to explore avenues of growth in terms of career progression.

“There is a reason why employees have chosen to stay and work with us for more than five years,” Ruehland said. “We treat them like family, in a fair and reasonable manner, giving them opportunities to grow professionally and personally.”

A similar sentiment was expressed by Samer Hani, general manager, business development and operations, Cleanco, in his comment piece, which has been published on page 17 in this issue of fmME.

“Our employees need to know that we value them as much as we do any customer, and one way to show them that is to invest in their professional development,” Hani wrote. “You have to ensure that they have the skills and information they need to perform well in their job.”

Besides their obvious benefits, training programmes can thus let employees know that they are valued by the company they work for. This will help boost staff morale, which, in turn, can result in a further upswing in their performance as well.

About the author
Aby Thomas is the editor of Facilities Management Middle East

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