G4S: UAE FM industry to be worth $5.4bn by 2015
Increase in demand for one-stop-shop solutions, G4S says
Citing results from an internal study conducted by G4S, the company’s newly appointed UAE director of outsourced services, Nigel Hall, has said that facilities management service contracts in the UAE could be valued at approximately $5.4bn (AED20bn) per annum by next year.
According to G4S, the UAE’s ongoing delivery of new commercial and residential buildings, coupled with an increasing demand for higher levels of service provision, will see the industry continue to grow healthily into the next decade.
“Annual growth in the UAE is driven by the construction boom, as well as the increasing customer demand for improved service levels, not just personnel,” said Hall, who has worked in the country for much of the last decade, and currently oversees a team of 8,000.
“The single, most important critical improvement we are seeing in the UAE market is the sophistication of the contracting,” he said. “FM contracts are becoming more integrated, more metric-based, and crucially, longer in duration.”
“The combined effect of these improvements is better service for customers and of course, improved cost-efficiencies for all parties,” Hall added. “The UAE is the GCC’s leader in this respect.”
G4S noted that UAE clients, as well as those operating across the Gulf, are increasingly looking for a one-stop-shop solution that will enable their organisations to reduce management time expended on FM, while also allowing for the measurement of effectiveness and efficiency over, say, three to five years, as opposed to the typical annually-renewed contract.
The company added that an average of 60% of most industries in the UAE may outsource its FM requirements in the near future, which includes functions like cleaning services, pest control, office services, landscaping, waste management and building management systems.