Five minutes with: Mahmoud Turkieh

FAMCO’s head of financial services, Mahmoud Turkieh, talks to CW

Turkieh says that constantly working to improve the experience for FAMCO customers is probably the most challenging aspect of his job.
Turkieh says that constantly working to improve the experience for FAMCO customers is probably the most challenging aspect of his job.

Mahmoud Turkieh, head of financial services at Al-Futtaim Auto & Machinery (FAMCO), takes five minutes out of his busy schedule to explain what’s involved in funding the Middle East’s PMV sector.

What does your role involve?
My role as head of financial services at FAMCO is to fulfil the company’s priorities and deliver services whilst adopting and adhering to best practice within our industry. This is a rapidly changing environment; we provide our customers with a “one-stop solution” for financial services, which consists of finance and insurance packages that improve both customer satisfaction and loyalty. FAMCO’s financial services department helps the firm’s customers in their journeys, and enables them to own world-class, high-quality mechanical, power, industrial, and construction equipment.

What do you love most about your job?
The financial services department plays an important role in the overall customer experience. This is only possible because our team members engage and involve themselves with customers. This helps to create a working environment that is both professional and friendly. I am proud to see people working together as a team to provide our customers with a pleasant experience.

What has been your most memorable project and why?
Launching financial services at FAMCO was itself extremely challenging and exciting. Developing effective finance and insurance packages, within the context of efficient processes, attracts new customers and improves retention. So too does our adherence to the laws that govern equipment finance transactions. Moreover, working with each customer is a project on its own. We strive to deliver tailor-made packages based on our customers’ needs and requirements.

What is the most challenging thing about your job?
To exceed customers’ expectations in a rapidly changing and competitive environment, we need to maintain our competitive edge and evolve around key market drivers, such as new products, legislation, and customer requirements. It’s vital that we integrate these factors into best practice. It can be challenging to drive process change, but improving customer experience is worth the effort – it’s our top priority.

Where do you see the construction industry in five years?
At present, there are many good news stories and a positive sentiment across the market. With Dubai winning Expo 2020, the UAE’s general economy, and the construction sector in particular, look set for rapid and continued growth. This is reflected by the announcements and developments that we have seen, specifically in fields like roads and airports. Etihad Railway, Al Maktoum International Airport, Dubai Tram, Dubai Canal, the expansion of Abu Dhabi International Airport, and a host of residential and commercial projects, are examples of these projects. The UAE will be the main hub for many business operations, and consequently, we at FAMCO see a lot of promising opportunities for growth and expansion.

 

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