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Jeddah airport ranked world's second worst

International airports website slams King Abdul Aziz facility

The KAIA expansion project is set to open next year.
The KAIA expansion project is set to open next year.

Jeddah’s King Abdul Aziz International Airport (KAIA) is among the worst airports in the world in terms of traveller comfort and services, according to an international travel website.

“Guide to Sleeping in Airports”, a website managed by a Canadian travel consultant, ranked the Jeddah airport as second worst after Islamabad’s airport in Pakistan.

The website said travellers were asked to consider the four Cs of airport travel (comfort, conveniences, cleanliness and customer service) and score airports accordingly. “Travellers were quick to provide colourful feedback on those airports and terminals that left more than a little to be desired – in terms of services, amenities, sleep-ability and at times, good-old-kindness,” the website said.

Commenting on Jeddah’s KAIA, the website said: “The main terminal is fairly lacklustre. It isn’t overly clean, crowds can be a problem, and the services for travellers are in short supply. Rude immigration officers and lengthy queues do little to improve the traveller experience. Chairs are limited, uncomfortable metal and have armrests. Things might improve in mid-2015 when a new airport is expected to be completed.”

KAIA is undergoing a $7.2bn (SAR27bn) expansion which will see the airport’s capacity increase to 32mn passengers a year. The new 690,000m² terminal will measure 1km x 1.3km.

In response to the website’s criticism, official spokesman of the General Authority of Civil Aviation (GACA) Khlaed Al-Khaibary said they will discuss this issue to find out the credibility of the website and the criteria on which the classification was made.

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