FMME's Power 50 List: 1 - 10
Meet the movers and shakers of the facilities management industry in the Middle East
1 Jamal Abdulla Lootah CEO- IMDAAD
It’s been another busy year for Imdaad’s CEO, Jamal Abdulla Lootah, who claims top spot in fmME’s Power 50 for the second year. In addition to spearheading Imdaad’s ambitious expansion, which will see overall turnover exceed AED425mn ($115.7mn) by the end of year, Lootah is also the president of the Middle East Facility Management Association.
“Internally, Imdaad is always on the lookout to improve the way we deliver our services to enhance our clients’ experience,” says Lootah.
“For this, we integrated Dubai Trade’s e-Payment gateway to enable our clients to use the trade facilitator’s online payment gateway. We commissioned Robotina to deploy an in-house network operations centre to enable remote facilities management to achieve higher efficiencies,” he adds.
With a degree in business administration from the University of London; and a Corporate Advance Programme from Switzerland’s IMD, Lootah kickstarted his career in the security department of Dubai Port Authority.
In 2005 he was appointed Dubai World’s director of human resources and general administration. Since taking on the role of CEO of Imdaad in 2007, Lootah has paid particular attention to the firm’s sustainability and green credentials.
Imdaad currently employs 4,500 people in the UAE and a total of 5,100 FM staff across the GCC region.
2014 has seen the firm win a contract with Emirates Airline to provide FM services covering MEP, civil maintenance and pest control for over 100 villas housing airline pilots at Al Furjan.
Imdaad also renewed a three-year contract with Strata Management Services to provide FM services to International City’s Owners Association covering MEP, fire system maintenance, ELV systems, elevators, and cleaning services to about 238 buildings.
Lootah also won the 2014 fmME Lifetime Achievement Award in recognition of his contribution to the Middle East’s FM industry.
Managing Director - Emrill
Jason Ruehland joined Emrill in 2011 and has been instrumental in the company’s rise to the top of the region’s FM industry. During his three years as operations director, Ruehland secured certification for Emrill with the British Institute of Cleaning Science, increased sales of home maintenance packages by 38% and reduced lost time accidents by 66%.
With over 13 years of experience in the engineering, maintenance and FM industries, Ruehland’s greatest strength is driving low-cost innovation into the business to increase revenue and maximise profit.
In an effort to improve customer service and reduce operating costs, Emril launched Business Smart. The initiative uses mobile technology to improve monitoring and reporting across the business.
“We know our clients are under constant pressure to maximise operational efficiency and reduce operating costs, so we developed Business Smart to meet those challenges,” says Ruehland.
“What makes Business Smart clever is our wireless monitoring system, which is easy to install, non-intrusive and designed to watch our clients’ key assets in real time and alert technicians of potential issues. The system looks for evidence of deteriorating performance or potential failure. Mobile teams are quickly dispatched to carry out maintenance ‘just-in-time’ to prevent asset failure,” he adds.
Currently, Emril employs more than 6,000 staff in the UAE with another 2,114 across the GCC under joint venture partner, Carillion.
In 2014, the integrated FM service provider won contracts with four of the world’s tallest towers: Princess Tower, 23 Marina, Elite Residence and Torch Tower.
Additional contract wins include housekeeping, security, technical, lifeguard and concierge services for 23 Marina and technical services to Yas Mall (Aldar).
Khaled Al Huraimel
Group CEO - Bee’ah
Bee’ah, under the leadership of group CEO, Kaled Al Huraimel, has made rapid progress up the fmME Power 50, moving up from seventh to break into the top three this year.
In the last 12 months, the company has won deals with Al Zahia Real Estate for waste collection and public cleaning services and also a major contract with Emaar to service Arabian Ranches, Meadows Village, Springs Village and Greens Village. The total deal means that Bee’ah is servicing approximately 12,500 houses.
Al Huraimel has been instrumental in positioning Bee’ah at the forefront of the environmental industry.
“We want to serve as a powerful instigator of eco-change across the Middle East, and redirect environmental thoughts, attitudes and behaviour in individuals across communities, businesses and cities,” says Al Huraimel.
Bee’ah and Al Huramiel’s progress has been recognised with a slew of awards. Bee’ah won the ‘Sanitation and Waste Management Company of the Year’ award at the fmME Awards and on the same evening Al Huraimel took home the coveted FM Executive of the Year.
chief executive officer
Al Shirawi Facilities Management
Presiding over Al Shirawi’s FM division is CEO Navin Valrani, who is responsible for its evolution into a major player in the UAE’s FM industry.
Having spent most of his life in the Gulf, and having built up 20 years’ experience of working in the region, Valrani is an example of the kind of experienced CEOs that the region is now producing. He graduated with honours from the Wharton School of Business before receiving his MBA from London Business School.
Valrani is heading up the group’s foray into building services, overseeing eight companies and more than 3,500 employees. Backed by the Al Shirawi Group, 2014 has seen Valrani take on some of the best in the region’s FM industry – and win.
Highlights of 2014 include a five-year FM contract at Dubai Industrial City, year on year growth of net profits by over 25%; and aggressive regional expansion, which has seen Al Shirawi increase its international footprint to include 16 countries.
“We are looking at other markets ... Al Shirawi will remain focused on its philosophy that the regional marketplace can be served a lot better by local firms that have the commitment, capability to succeed here,” he says.
Ali Al Suwaidi
Board Member - MEFMA
One of the leading lights in the region’s facilities management sector, and a regular on the fmME Power 50, Ali Al Suwaidi has close to two decades of experience within the industry, most of which have been spent in operations leadership and general management roles within facilities management and asset management corporations.
Al Suwaidi is particularly renowned for his focus on operational excellence and possesses a long record in setting up operations and ensuring adherence to global best practice.
Al Suwaidi is currently a board director in MEFMA and also holds a board position in the Global Facility Management Association (GFMA). He possesses expertise within the FM industry in general, as well as in the management of complex, mission-critical operations for facilities and specialist real estate, such as tall buildings.
His passion and commitment to the facilities management profession is clearly visible. Al Suwaidi’s numerous outreach efforts in the form of presentations, conferences, workshops and seminars have spread throughout the Middle East and Europe, while MEFMA’s training sessions and conferences have been attended by more than 10,000 people to date.
“Advancing the FM profession is the vision that drives my energy and soul, ensuring more collaboration to reach more FM professionals toward creating sustainable development in the Middle East. Together, we can,” he says.
EFS Facilities Services
Tariq Chauhan has over 25 years of diverse experience in international banking, technology and asset management services. A Harvard Business School graduate, Chauhan has served on the board of numerous companies. He joined EFS in 2009 and is a member of the board.
Under his leadership, EFS continues to enjoy strong growth by winning regional contracts awarded by international banks and multinational corporations across the Middle East, Africa and South Asia region, along with local contracts in the UAE, India and Egypt. Over the first nine months of the year, the company was awarded contracts in excess of AED 650 million in various different sectors, including government, education and banking.
EFS currently has more than 4,500 FM staff operating within the GCC, including over 2,000 employees in the UAE, and revenue is expected to cross the Dhs400 million mark this year. EFS is currently assessing the possibility of an IPO to further fuel the firm’s growth.
“We believe that the essential driver to more growth for EFS will be through further increasing awareness about the benefits and advantages of having a good FM services provider,” says Tariq Chauhan, group CEO, EFS.
“The industry is moving towards technologically advanced equipment and processes to ensure high quality services. It still has to deal with a few challenges like the need for international and large corporates to move away from fixed costs to variable costs, by more outsourcing of non-core operations by the FM providers.”
CEO - MAF Dalkia Middle East
With revenues reaching AED405mn ($110mn) to date for 2014, Alexandre Mussallam and MAF Dalkia have broken into the top ten of fmME’s Power 50 for the first time.
Project successes this year include a major three year contract win with Doha City Centre, Qatar’s largest shopping centre, to deliver a complete FM solution encompassing all engineering services, mechanical and electrical systems, air conditioning, civil works and all soft services, including cleaning and landscaping, to the 250-plus store, multi-level shopping mall.
Elsewhere in 2014, MAF Dalkia was recognised as the first ESCO-accredited company by Dubai’s electricity and water regulator, the Regulatory and Supervisory Bureau (RSB). It also was the first company to receive this government honour for its commitment to sustainability and contributions to the FM sector and energy conservation strategies, through the delivery of energy efficient projects, which include the rational use of energy and water.
MAF Dalkia positions itself as a facilities management pioneer when it comes to providing multi-technical and energy saving measures.
The firm has a diverse range of projects including residential, commercial, hospitality, telecoms, healthcare, airports, education and banking sectors across the UAE and wider Middle East. Key clients include Mall of the Emirates, Standard Chartered Bank, Sharjah International Airport and du Telecom.
Executive Director – Facilities Management - Khidmah
Under the leadership of Ryan Darnell, Khidmah is experiencing another bumper year. A string of high profile contract wins with the likes of Etihad, Mubadala, First Gulf Properties, the Ministry of Interior and The Environmental Agency of Abu Dhabi have driven a 45% leap in revenues in FM services alone.
Alongside the new business wins, Khidmah has experienced strong organic growth from clients such as Aldar, Capital Investment, Musanada and Abu Dhabi Judiciary. These deals have bolstered Khidmah’s presence in Abu Dhabi and strengthened operations in the Western Region and Al Ain.
Ryan Darnell, a 12-year veteran of the FM industry across various sectors, is responsible for all operations and business lines across the services portfolio, including business development.
Darnell is an active member of MEFMA and has presented at several conferences. At this year’s International World Workplace conference, he taught the International Facilities Management Association accreditation of FMP.
Khidmah was also nominated by the Emirates Authority for Standardisation and Metrology to represent the UAE on the observation panel for the Global ISO standards for facilities management.
Khidmah also picked up the Cleaning Company of the Year and Health & Safety Initiative of the Year for its Emergency Response Initiatives programme, and secured three commended spots at this year’s fmME Awards in June.
CEO - Cofely Besix Facility Management
Cofely Besix (CBFM) continues to cement its reputation as a leader in the FM industry. Notable project wins in 2014 include a three-year contract to undertake total FM services for Aldar’s HQ building in Abu Dhabi.
“This is key to our service portfolio as we build upon our consolidated service experience in iconic and technically challenging buildings,” explains Ian Harfield, CEO. “Also in our portfolio is Burj Khalifa (delivered via CBFA), Tornado Tower (CBM Qatar) and Doha Tower (CBM Qatar).”
CBFM also went on the acquisition trail this year, taking shares in Transfield Mannai Facility Management Services to form an FM company in Qatar, Cofely Besix Mannai Facility Management. The newly formed company has already managed to win a contract with Qatar Petroleum for maintenance of the Dukhan oil field, requiring 120 technicians to look after the 1,200 HVAC assets.
Other significant contract wins this year include a 13-year operations and maintenance contract for Dubai Tram stations and infrastructure, and the maintenance of the flight simulator buildings for Emirates Airline.
“In total, we employ 600 staff in the UAE and have around 1,600 staff working across the GCC, with a business turnover of approximately AED200mn ($54.4mn). Our business has grown 30-40% year on year, starting in 2009 with just 30 staff, to its current position.”
Transguard Group has continued to make rapid inroads into the FM sector in the last 12 months. Transguard currently has 22,000 employees operating in the UAE and expects turnover to reach AED1bn ($272mn), up from an AED770m ($209mn) turnover for 2013-14.
In this financial year (April 2014 to March 2015) alone Transguard has beaten stiff competition to claim over 30 FM-related contracts, from single-service provision to fully integrated FM solutions, with projects ranging from residential towers and major retail malls to commercial facilities.
Under the stewardship of company stalwart and managing director, John Nolan, the company has introduced a bio-fuel initiative across Transguard’s employee transport fleet of 150 vehicles, which the company estimates will reduce its carbon emissions by 1,000 tonnes and save AED250,000 ($68,000) per annum.