5 Minutes With Tony Hampson
fmME delves below the corporate strategy to understand what makes the region’s FM service providers tick
What does your role involve?
As the business general manager, I ensure we have a clear strategy for delivering the highest services possible to our present customers as well as a clear direction to grow the business. With over 500 directly employed staff, I also ensure we have the right welfare and training in place to support them.
What do you love most about your job?
It’s difficult to pick only one thing. Over the last three years, OCS Qatar has grown both in revenue and staff numbers. I love the variety of the customers we have—one day I can be in Villaggio Mall discussing the cleaning service delivery, and later in the afternoon I can be discussing a TFM tender and the installation of rotary UPS generators. Within our organisation, there is also a huge variety and culture amongst the people I work with. This is exhilarating and a real challenge on both fronts.
What is the most challenging aspect of your job?
The Middle East still approaches FM delivery from the perspective of ‘input specification.’ My biggest challenge is to persuade customers to adopt an ‘output specification’. It’s a win-win for everybody; it can be more cost effective and if the KPI’s are right then it can really drive quality and service delivery.
What has been your most memorable project and why?
Qatar International School was my first major contract win in Qatar, and one where we managed to persuade the customer that quality is what delivers the highest service and standards. Within the first two weeks, the team had transformed the service delivery and standards in the school. It was also really great to hear teachers thanking our staff for a job well done.
Where do you see the FM industry in five years?
The FM industry is growing so quickly and shows no signs of slowing. I see clients demand for quality and value for money continuing to drive the industry. Therefore the move from ‘input’ to ‘output’ specifications will ensure that clients get value for their money, which is aligned to KPI’s and service delivery. I also believe that companies will need to invest more in training staff. We will also start to see far more non-Europeans in senior FM positions, a good step forward for the long-term sustainability of the region.
What do you like to do most in your spare time?
I am an avid cook and just love to spend time cooking for myself and friends. With the weather in the Middle East being so predictable, I am able to BBQ virtually every day. We may just turn my hobby into a business and add catering to our TFM offering.