Smartworld inks deal with EFS for managed services
EFS will oversee Smartworld’s network, security, systems and application infrastructure, and offer data recovery services
Smartworld announced it has signed an agreement with EFS Facilities Services, an FM services provider based in Dubai. The systems and digital ICT service provider is tasked with providing data recovery services, while overseeing the management of EFS’ network, security, systems and application infrastructure.
A joint venture between Etisalat and Dubai World Central, Smartworld has is known for its successful deployments of ICT systems across the region. As a part of the agreement, EFS will migrate its operation from its existing data centre to Smartworld’s facility.
The transfer is expected to afford EFS high SLAs, as well as increased response time in its data management.
Simon Williams, sales director of Smartworld, said: “With our extensive experience and professional services, we will be able to meet their expectations smoothly and efficiently and keep up their confidence in us in the years to come.
“With us taking care of their specific IT requirements, EFS will be able to devote their efforts on core businesses, thereby enhancing their competencies and bottom-line."
The collaboration allows EFS to offload part of its IT operations to Smartworld, while it remains focused on its core business. Additionally, as per the yearly renewable agreement, Smartworld will provide 24/7 monitoring and management to EFS’ mission critical applications.
Tariq Chauhan, Group CEO, EFS Facilities Services also remarked at the occasion: "We are confident that Smartworld will be able to meet our needs and address the challenges we faced in relation to our networks. Information technology is critical to EFS which in effect will raise our service standards to our clients and enable us to focus on our core business."