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Hira deploys SAP technology to improve service

Hira Industries is to roll out SAP's enterprise resource planning and manufacturing software in a bid to strengthen customer service

L-R: iMed's Vipperla Sreenivasa; SAP UAE's Tayfun Topkoc; and Hira Industries' Girish Hiranandani, Prakash Sarvaiya, and Vijay Sharma.
L-R: iMed's Vipperla Sreenivasa; SAP UAE's Tayfun Topkoc; and Hira Industries' Girish Hiranandani, Prakash Sarvaiya, and Vijay Sharma.

Hira Industries is deploying a number of modules from enterprise software firm SAP as it looks to provide the industry with improved customer service and faster delivery of core products for HVAC and civil engineering projects.

The Dubai-based construction supplier will roll out SAP’s enterprise resource planning and manufacturing software solutions, among others from its HANA offering. Hira Industries hopes the efficiencies it gains will not just benefit existing clients but help it expand its business across the region and secure new customers.

“By deploying best-in-class technology from SAP we will be able to optimise performance and deliver greater customer satisfaction,” said Prakash Sarvaiya, general manager at Hira Industries. “Using SAP solutions will also allow us to attract and retain the most talented employees,” he added.

Key to the improvements Hira Industries hopes to experience by deploying the software is SAP HANA’s in-memory data management platform, which analyses data from multiple sources to ask and receive interactive real-time responses. This will allow the company to make its manufacturing more responsive to orders and customer demands.

“HANA’s real-time capabilities will allow us to deliver responsive manufacturing processes, execution and management capabilities,” added Sarvaiya.

Established in 1980 in Sharjah, Hira Industries has a manufacturing base of 1.2 million square feet in RAKIA, UAE and Pune, India. It has delivered product to a number of marquee projects across the region, including Burj Khalifa and Atlantis – The Palm in the UAE, Doha International Airport in Qatar, and Princess Nooura University in Saudi Arabia.

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