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Top five smart systems implemented by Dubai's DEWA

A look at the top five internal and customer-oriented smart services implemented by Dubai Electricity and Water Authority

DEWA has implemented numerous smart systems in Dubai. [Image: Dubai Media Office]
DEWA has implemented numerous smart systems in Dubai. [Image: Dubai Media Office]

Dubai Electricity and Water Authority (DEWA) recently announced it has completed its smart transformation less than a year after the Smart Dubai initiative was announced by Vice President and Prime Minister of the UAE, and Ruler of Dubai, HH Sheikh Mohammed bin Rashid Al Maktoum.

DEWA's initiative enables the management of Dubai’s utilities and services using smart and connected services.

The utility's smart app had an adoption rate of 40.5% at its launch in 2010. 

According to Dubai Media Office, this number has grown to 65% as of Q1 2016. 

The following pages outline the smart services offered by DEWA to its employees and customers, as well as the initiatives implemented by the utility to promote efficient sustainability in Dubai. 

1. Corporate smart app (Smart Office)

DEWA launched the Corporate Smart App in 2012 to serve its staff.

The app features services that assist them with their tasks. DEWA constantly updates the app with services that suit staff needs and help them adapt to changes in work procedures.

Services offered by the app include internal approvals, check-in and check-out, and risk evaluation.

Internal approvals enables DEWA’s employees to complete process operations such as contract and purchase requests, comparing prices, pricing requests, and electronic training requests.

Check-in and check-out services allow DEWA’s staff to check in and check out at any of DEWA’s premises, using GPS to identify the employee’s location when arriving and leaving DEWA’s offices.

Risk evaluation reviews and registers risks and potential dangers in the workplace. Senior management can also evaluate dangers and risks based on their occurrence and results.

The app's smart meters installation service allows DEWA’s teams that work on installing smart meters to receive meter-collected information, and the tasks that they have to complete.

It also allows employees to complete their tasks at the work site, which is automatically updated in the system.

2. Shams Dubai

This initiative encourages building owners to install photovoltaic solar panels to generate electricity, and connect them to DEWA’s grid.

The electricity is used on site and the surplus is exported to DEWA’s network.

3. The Rammas Initiative 

DEWA's Rammas Initiative uses artificial intelligence (AI).

The Rammas AI service acts as a virtual employee that is available round the clock on the smart app to reply to customers’ enquiries.

Rammas provides a new qualitative and innovative form of service delivery for DEWA.

It can accommodate a huge amount of data simultaneously, search customers’ records to find what they need, and answer their queries promptly and accurately.

The service automatically adapts and develops to keep up with different customer requests and changes in the nature of queries and DEWA’s services. 

4. The Sirb Initiative

The Sirb (Arabic for fleet) Initiative aims to support Sheikh Mohammed's vision of developing Dubai's drone industry.

The initiative improves the operational efficiency by accelerating operations, increasing safety during regular network testing and maintenance, and accurately detecting failures.

It also helps in monitoring generation, in field surveys for new projects, and in new connections for buildings and facilities in Dubai.

5. Smart Meters and Grids 

DEWA's smart meters and grids facilitate a transition towards using smarter electricity and water systems. 

Users can track their electricity and water consumption on their smart phones or computers.




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