Five minutes with Adil Haneef, ETA FM
Adil Haneef, UAE Operations Director, ETA Facilities Management
1. What does your role involve?
I oversee the UAE operations of our FM, MEP, civil, building maintenance, and interior fit-out projects. My role is to identify operational efficiencies and ensure that service levels are maintained to a high standard, achieve customer retention, and expand the revenue base. I am actively involved in the development and implementation of our annual business plan and our medium- and long-term business strategy.
2. What do you love most about your job?
Interacting with clients and ensuring their satisfaction is something I enjoy doing. It is never easy to guarantee that each client is happy, but this where the strength of my team comes in handy. Implementing needed solutions, taking the decisions required to remove any obstacles, and to enable the wheel to run smoothly is something that I love about my job.
3. What is the most challenging aspect of your job?
It is important to balance the human element and the quality it brings. We have been blessed with a dedicated and committed team across our business, and the challenge is to retain, develop succession planning programmes, and manage career growth while we maintain our profit margins.
4. What has been your most memorable project and why?
We once had to refurbish and handover some of Sharjah Cultural Centre’s areas within 28 days from start to finish. The execution was done with three shifts of teams working in tandem. On the day of inauguration,the director of the centre introduced me to the Ruler of Sharjah, who congratulated me on its successful completion.
5. Where do you see the FM industry in five years?
FM is an everlasting industry that should continuously evolve. In the next few years we would predict the industry will move towards more usage of BIM, IoT and related services, M2M, analysis of large data bases by human judgement, and data driven decision making. I also expect the industry to be highly IT-reliant, and use of automation, mobile devices, and BYOD to increase.
6. What do you like to do in your spare time?
My spare time is dedicated to my wife and sons. We like to travel and try out different cuisines. I socialise a lot – not on social media, still the usual old fashioned way. A portion of my time is also spent on catching up with current events and trends taking place across the world.