Cleanliness 'a mythical concept' at Jeddah airport
A recently released survey ranked Jeddah's King Abdulaziz International Airport as the World's Worst for Overall Experience based on poor FM programmes
A recently released open-to-all survey has found Jeddah's King Abdulaziz International Airport (JED) ranked as the World's Worst for Overall Experience based on poor facilities management (FM) programmes.
Findings collected from the survey also stated that "cleanliness is but a mythical concept" at JED's Hajj terminal.
The Guide to Sleeping in Airports is produced each year following a survey by Sleeping in Airports asking travellers to rate their airport experiences, following which the 'Best' and 'Worst' international airports are ranked into multiple lists.
The latest survey received 27,880 responses, a company spokesperson told ConstructionWeekOnline.
In a list outlining the World's Worst Airports for Overall Experience, Sleeping in Airports added: "Though JED continually promises that 'next year' travellers will see a new terminal, clean toilets, more amenities, and a semblance of organisation have yet to appear.
"Instead, when you arrive at Jeddah's Hajj Terminal you walk into a terminal where cleanliness is but a mythical concept.
"The place is said to be staffed by a team of immigration officers described as 'careless', 'arrogant', and 'rude', and amenity-wise, the terminal is devoid of restaurants, shopping, and entertainment.
"During peak hours – to say nothing of when the Hajj pilgrimage rolls around – the queues are unfathomable, and there are never enough chairs to accommodate.
"The thought of sleeping here during a long layover or flight delay is essentially unattainable," the report added.
JED has also been ranked as the Worst Airport for Layovers, Worst Airport in the Middle East, and Worst Airport for Sleeping.
Overall airport experience; terminal cleanliness; services, facilities and things to do; customer service; immigration and security; comfort (rest zones and gate areas), and sleepability are the factors based on which this year's respondents were requested to rate the airports.
An optional text box provided scope for additional feedback, some of which was used by Sleeping in Airports to compile its reports about the rankings.
ConstructionWeekOnline has emailed JED for comment and will update this story when the organisation responds.
According to Sleeping in Airports' website, survey participants can rate as many airports as they have visited, but they can only rate an airport once.
The latest guide was published on 15 October, following a survey that was open between 8 September 2015 and 5 September, 2016.