Video: Roda Hotels on high-tech guest management

In the following video, Cisco Middle East and Roda Hotels & Resorts outline a new guest management platform being used to drive digitisation in hospitality

Roda Hotels & Resorts and Cisco Middle East have been showcasing a new guest management platform, which is being used to drive digitisation in the GCC hospitality sector.

Speaking at GITEX 2016, senior management figures from Roda and Cisco explained how the platform is providing added value for guests.

Saif Jazrawi, corporate director of IT at Roda, commented: “[Our guest management platform enables] indoor positioning and, also, the ability to quickly recognise guests upon arrival to the check-in-desk or [hotel restaurants].”

Robert Hawkins, Roda’s vice president of technical services, added: “We use WhatsApp connectivity [and] SMS connectivity. We believe that people rely on smartphone technology to understand what they want. We will continue to use this platform to drive communication and provide loyalty.”

In the following video, which was captured during GITEX 2016, senior management figures from Cisco Middle East and Roda Hotels & Resorts outline the benefits of the guest management platform.

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