2016 fmME Power 50 11-20

The Middle East 50 most influential FM professionals

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11. Tariq Chauhan, Group CEO – EFS Facilities Services

EFS Facilities Services has had a fruitful year under group CEO Tariq Chauhan’s rein. In August, the company announced it had secured $54m (AED200m) worth of contracts in the Middle East and India since the start of the year. At the time, Chauhan said that these contract wins resulted in a record-high order book backlog of $871m (AED3.2bn) for the UAE-based company.

EFS also revealed it has achieved a turnover of 21% compound annual growth rate (CAGR) in its revenues over the last five years. This year, EFS was awarded a $40.8m (AED150m) contract by Dubai Real Estate Corporation to provide an asset replacement plan and maintenance and operation services for common property areas of a newly constructed residential project in Karama. In June, EFS confirmed it had acquired SecurePlus, a UAE-based security services provider.

12. Anne Le Guennec, Chief executive officer – Enova

Anne Le Guennec took over as energy service company (ESCO) Enova’s CEO this April following a three-year stint as Veolia’s senior executive VP for business development in the Gulf. Enova, a joint venture created in 2002 between Majid Al Futtaim Ventures and Veolia, rebranded as Enova in June 2015. The ESCO’s building energy efficiency services (BEES) competencies have previously been contracted for properties such as Mall of the Emirates, Sharjah International Airport, and Ski Dubai.

In February, Enova was awarded a new five-year contract to provide technical and specialised FM services at the Sharjah International Airport. The deal covers the provision of services related to MEP, flight information display systems (FIDS), security, and civil operations. Enova’s renewed contract will also involve airfield services, including airfield lighting, runway civil maintenance and communications, and navigation systems.

Guennec joined Veolia’s France operation in 1998 and over a career spanning 18 years with the company, gained considerable experience in all facets of business development, and technical and operational management.

13. Mahmood Amin, Chief executive officer – World Security

Mahmood Amin has had a busy year as CEO of World Security and of Ports, Customs, and Free Zone Corporation’s (PCFC) security department.

The former was crowned Security Company of the Year at the fmME Awards 2016 this May. The awards jury picked the company as the category winner for its commitment towards creating extensive security training programmes and conducting regular assessments of active projects and service delivery, as well as its procedures to analyse feedback from team leaders and supervisors.

As part of its workforce management strategies, World Security offers a comprehensive employee welfare programme that includes a variety of insurance and medical coverage options, annual performance appraisal, and training needs analyses. The programme includes the I Talent initiative, wherein employees are able to access online training and receive certification across a number of areas of interests at no cost.

Amin also oversaw the collaboration between Dubai Trade and PCFC Security that resulted in the July 2016 launch of Tasreeh – an automated gate pass service to help customers enter Dubai’s busy Jebel Ali Free Zone. The 24-hour online service allows hosting companies and port visitors to issue passes, and to pay for and receive approvals online.

14. Saeed Ahmed, FM director (MENA) – Interserve

Saeed Ahmed, FM director for Interserve’s MENA markets, appears to be driving the business’s upward trajectory in the region. Following the establishment of its UAE and Qatar units in 2009 and 2010 respectively, Interserve launched operations in Saudi Arabia in 2014, with company data projecting its size to match its Emirati counterpart’s by 2017. Interserve’s FM operations in Oman, launched in 2016, have also begun to generate revenue, and the company’s FM division is projected to grow by 276% over the next three years.

Interserve FM’s 2016 revenue has been fully secured, as has 75% of its 2017 target. Profit levels are expected to quadruple between 2014 and 2017.

Up to 200 women are part of the company’s 2,200-strong workforce across the Middle East, a majority of which (1,000) is based in the UAE.

Contracts won in 2016 include a three-year IFM deal for SAP’s new headquarters in the UAE and HVAC and fire-fighting services for Oreedoo Estate in Qatar.

15. Ahmad Yousef Al Kandari, Vice chairman and chief executive officer – United Facilities Management

Ahmad Yousef Al Kandari is the vice chairman and CEO of Kuwait-headquartered United Facilities Management (UFM).

Founded in 2007, UFM was the first company to offer fully integrated facilities and property management services in the country, and its mandate is to employ innovation, technology, and global operational standards to all its service delivery operations. The company has acquired $34.7m (KWD10.5m) in revenues this year.

UFM’s range of integrated facilities management (IFM) services includes maintenance, safety and security, cleaning, integrated management, and business support.

The company currently employs 2,750 labourers and 60 qualified engineers, and Al Kandari says the firm typically allocates up to 7% of its net profit to employee training and development initiatives.

The company’s competencies are currently being delivered for various properties across Kuwait, including the KIPCO Tower, where UFM is providing full hard and soft FM; property management; health and safety; special needs; risk management; environmental; business planning; helpdesk; and CAFM system services.

UFM is also delivering service packages comprising cleaning, maintenance, property management, and security – among others – to Kuwait’s Al Shaheed and City towers.

“Kuwait, Oman, and Jordan are among UFM’s most important markets,” Al Kandari tells fmME.

16. Richard Naylor, Chief executive for Saudi Arabia – DTZ

Richard Naylor’s fifth year at the helm of DTZ’s Saudi Arabia operation saw significant achievements made by the company despite a downturn in the country’s construction and property sectors.

DTZ’s clientele in the last 12 months included prestigious local firms such as Al Rajhi Bank, in addition to active contracts with technology giants Hewlett Packard and SAP, healthcare mammoth Kingdom Hospital, and the Headquarters Business Park (HQBP) in Jeddah.

Naylor believes that Saudi’s mellow economic outlook might challenge companies in 2017, especially since reduced oil prices have resulted in spending cuts across the kingdom.

“It is anticipated [that] the year ahead will result in limited opportunities coming to market and existing clients pursuing cost cutting measures,” he adds.

“The financial outlook for 2017 would suggest another challenging year ahead for business.”

Yet, DTZ will continue to grow next year, Naylor promises: “We have expanded our portfolio of contracts and subsequent staffing numbers, which has resulted in an ongoing recruitment drive.”

17. David Stockton, Managing director – Dulsco

UAE-headquartered services company Dulsco has had an eventful couple of months in 2016. In association with Dubai Industrial Park, the company inaugurated a medical clinic – the free zone’s first – this July, aimed at serving more than 42,000 residents across three labour villages.

In October, Dubai Sports City (DSC) announced it has renewed its waste management contract with Dulsco. The deal covers all DSC properties, academies, and villages, such as the Dubai International Stadium for cricket, ICC Academies, The Els Club, Kickers & Champs Bistro, and Fit Republik.

Dulsco will also manage DSC properties such as Academies Residence, ICC Headquarters, VH Primary School, Wonder Years Nursery, BPA School, The Cycle Hub, and the master-community’s residential towers.

Dulsco also welcomed new managing director, David Stockton, in Q3 2016. Stockton is currently working on a programme to re-engineer the company’s growth strategies across its HR and waste management businesses.

“The UAE is at an interesting juncture and is set to take an economic leap in the years to come, and we are ready to contribute towards this next wave of growth and sustainability,” he says.

18. Sultan Khouri, Chief executive officer – Cleanco

UAE-headquartered cleaning specialist, Cleanco, has recorded notable wins within the country’s – especially Abu Dhabi’s – FM sector this year.

This includes a new contract with Abu Dhabi Health Services Company (SEHA) and Abu Dhabi Airports Company (ADAC). Cleanco will provide cleaning services to all of SEHA’s facilities in Abu Dhabi under its latest deal with the agency.

ADAC’s contract with Cleanco involves the delivery of soft services at the emirate’s Abu Dhabi, Al Ain, and Al Bateen airports. SEHA’s and ADAC’s deals with Cleanco were inked this October.

The company posted revenues worth $95.3m (AED350m) in 2015, with CEO Sultan Al Khouri optimistic about sustaining growth this year and next as well, especially on the back of major contract wins such as those achieved by Cleanco in Abu Dhabi.

Up to 12,000 professionals are currently employed by Cleanco for its operations across the UAE, and workforce development programmes are in the pipeline to attract and retain talent. These plans include the re-opening of a training centre in Abu Dhabi, and the establishment of a new facility in the emirate’s Western Region.

Cleanco’s portfolio in the UAE includes notable leaders from across the country’s industries, such as Abu Dhabi Gas Industries (GASCO), Abu Dhabi National Oil Company (ADNOC) and its wholly-owned subsidiary Esnaad, Ruwais Hospital, and Abu Dhabi Company for Onshore Oil Cooperation (ADCO).

The UAE’s Ministry of Presidential Affairs, General Secretariat of Boundary Affairs Council, Zayed House for Islamic Culture, Abu Dhabi Accountability Authority, and the United Arab Emirates University are also counted in Cleanco’s clientele.

19. Ali Al Suwaidi, Board member, MEFMA and GFMA

Two decades in the industry have made Ali Al Suwaidi among the Middle East’s most recognisable FM professionals.

Al Suwaidi is currently the director of Souq Al Jubail, a part of Sharjah Asset Management, and was the first operations head of Burj Khalifa in Dubai.

Meanwhile, Phi Strategic Consultancy Services – a private-sector FM strategy outfit that Al Suwaidi is involved with – has worked with companies such as Al Rajhi Investments and Taya Industrial City in Saudi Arabia; Oman Airport Management Company; and, Commercial Bank of Dubai, for which Phi carried out detailed scope of work, takeover, and service provider identification operations for a new building in Sharjah.

An electrical engineer from the USA with an MBA degree and an international diploma in safety management, Al Suwaidi has been part of the founding teams of the Global Facility Management Association (GFMA) and the Middle East Facility Management Association (MEFMA). He also holds board-level positions in both organisations, and is an active part of American University of Sharjah’s alumni committee as well.

20. Ahmed Al Ansari, Acting chief executive officer – Dubai South

Duserve Facilities Management, headquartered in Dubai South, was established in 2008 and operates across the GCC.

The company has since grown to employ more than 2,000 professionals, and its portfolio includes the VIP Terminal at Dubai South’s Aviation District, Dragon Mart 1 and 2, Dubai Duty Free Headquarters and Warehouse, and 52 schools under Abu Dhabi Education Council (ADEC).

This October, the company announced that it has won a Nakheel Properties deal to manage the Ibn Battuta Mall in Dubai.

The FM provider – owned by Dubai Aviation City Corporation, the parent organisation of Dubai South – will deliver operation and maintenance (O&M) services for the facility’s heating, ventilation, and air conditioning (HVAC), electrical, fire and life safety, and building management systems under the three-year contract. Duserve will also offer round-the-clock mechanical, electrical and plumbing (MEP), audio-visual (AV), and public announcement (PA) management services for the facility, and conduct internal and external fabric and structure management services for the mall.

Remarking on the contract win, Ahmed Al Ansari, acting chief executive officer of Dubai South, said: “Securing this contract is a significant addition to Duserve’s portfolio... in Dubai.”

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