Built to inform

Sign up for the daily newsletters

No, Thank you

Dubai Mall bags accreditation for service quality

The mall's Guest Services Department has been awarded the five-star TISSE2012 and ISO 10002 : 2014 citations

Dubai Mall's Guest Services Department has received two notes of accreditation for its performance.
Dubai Mall's Guest Services Department has received two notes of accreditation for its performance.

The Guest Services Department of Dubai Mall has been awarded two accreditations for its performance. 

A five-star accreditation by The International Standard for Service Excellence (TISSE2012) makes Dubai Mall the first of its kind to receive the certification. 

The mall has also been awarded an ISO 10002 : 2014 quality management system for customer satisfaction. 

Awarded by The International Customer Service Institute, the five-star accreditation is designed to recognise organisations that deliver outstanding customer service, which sets them apart from others in their field, and is based on the Seven Pillars Service Quality Model.

This model assesses policies, products and services, premises, processes and people, and measures performance in terms of service quality.

The mall's Guest Services Department achieved 100% in six of the seven categories, with the certification's assessment report stating that the organisation has fully adopted essential criteria regarding customer service delivery.

Dubai Mall is the first retail and leisure destination to hold both these certifications, according to WAM.

 

 

 

Most popular

Awards

Deadline approaches for CW Oman Awards 2020 in Muscat
You have until 20 January to submit your nominations for the ninth edition of the

Conferences

CW In Focus | Inside the Leaders in KSA Awards 2019 in Riyadh
Meet the winners in all 10 categories and learn more about Vision 2030 in this
CW In Focus | Leaders in Construction Summit UAE 2019
A roundup of Construction Week's annual summit that was held in Dubai this September

Latest Issue

Construction Week Middle East 11th Jan 2020
Jan 16, 2020