Kone enlists IBM’s Watson to support maintenance

Part of Kone Care, Kone 24/7 Connected Services uses the IBM Watson Internet of Things platform to provide a customisable portfolio of services and tools for end users

Kone Care will enable customers to tailor the services that they receive.
Kone Care will enable customers to tailor the services that they receive.

Kone has launched its 24/7 Connected Services system, which uses the IBM Watson Internet of Things (IoT) platform.

Part of Kone Care, Kone 24/7 Connected Services has been designed to provide maintenance and 24-hour connected services to the elevator and escalator manufacturer’s customers.

The customisable portfolio of services and tools will allow users to request and tailor services to match the requirements of their businesses, tenants, and building types.

Henrik Ehrnrooth, president and chief executive officer of Kone, said: “With new technologies and connectivity, we are able to even better meet our customers’ changing needs and expectations in speed, transparency, and predictability.

“Our customised approach for maintenance services is designed together with customers, for our customers, to help them better succeed in their business and add value in totally new ways.”

By using advanced technologies such as IBM’s Watson, Kone stated that its 24/7 Connected Services system will result in lower levels of equipment downtime, fewer faults, and detailed maintenance-related information.

In practical terms, the system will lead to reduced waiting times and personalised experiences for end users, according to the manufacturer.

Ehrnrooth continued: “This is just the beginning. With this platform, we will be able to bring new services and innovations faster to the market for our customers and consumers. Not only are we able to customise services based on our customers’ individual needs with better predictability, planning, and peace of mind; but we will also bring artificial intelligence (AI) for our services, which will help predict and suggest resolutions to potential problems.

“We are well on our way towards creating a truly intelligent elevator and escalator service platform, which will use Watson’s cognitive capabilities and take elevator and escalator services to a new level,” he added.

The launch of Kone 24/7 Connected Services comes one year after IBM announced that it had agreed to provide cloud-based IoT technologies and services to drive innovation within Kone’s activities.

Kone Care, featuring Kone 24/7 Connected Services, have been piloted and introduced in selected markets. The commercial roll-out of the systems will be initiated in 2017, and will continue throughout the course of next year.

Kone aims to connect more than one million additional elevators and escalators to the cloud through its new maintenance offering.

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