DEWA AI system logs 87,000 requests in 1.5 months
Rammas, launched in Q1 2017, communicates with Dubai Electricity and Water Authority customers and attends to their queries in Arabic and English
A chatbot launched by Dubai Electricity and Water Authority (DEWA) to process customer queries has received more than 87,000 enquiries in a 1.5 month-period.
Rammas, launched in Q1 2017, communicates with DEWA customers and attends to their queries in Arabic and English.
The service supports DEWA's effort to boost its application of artificial intelligence (AI) systems as well.
Rammas acts as a virtual employee and is available around the clock via DEWA’s iOS and Android apps, as well as its Facebook page and on Amazon Alexa.
It received 67,500 requests through DEWA’s website, 18,500 through DEWA’s app, and 1,500 through Facebook, Dubai Media Office reported.