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Ashghal’s portal to provide a wide suite of e-services

Qatar’s Public Works Authority (Ashghal) has launched its e-services portal to improve its offerings to its customers

A screen shot of Ashghal's customer zone portal.
A screen shot of Ashghal's customer zone portal.

Qatar’s Public Works Authority (Ashghal) has launched its e-services portal to improve its offerings to its customers.

Customers, both individuals and businesses, will be able to access 18 specific services and applications through its portal.

Eng. Ali Abdullatif Al-Kuwari, assistant manager of Information Systems Department in Ashghal, stated that the e-services portal (customerzone.ashghal.gov.qa) has an organised and accurate interface that enables customers to readily access the services they need, Doha’s The Tribune newspaper has reported.

The services are categorised in lists based on their type, including: roads services, drainage services, infrastructure services, complaints, suggestions, enquiries and notifications.

According to Engr. Al-Kuwari, the application process is easy and fast; it only requires selecting the service and clicking on application’s icon, then filling the required fields of information. In addition, documents can be uploaded and attached with the application to finish the process and submit complete applications electronically.

This is in addition to Plot Demarcation, another available infrastructure service, through which customers can request an NOC letter from Ashghal addressed to the Land Survey Department at the Ministry of Municipality and Environment (MME), in order to complete the demarcation process on land plots.

These initiatives function on a new integrated system to manage customers’ relations that was implemented by the programme team in Ashghal in cooperation with Microsoft

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