Expert: Awareness key to integrated FM uptake in Oman

A structured approach to FM is required in the sultanate, QBG FM's director for commercial business development told fmME

Education is required to increase the uptake of IFM delivery in Oman [representational image].
Education is required to increase the uptake of IFM delivery in Oman [representational image].

Business strategies adopted by facilities management (FM) companies in Oman have led to a lack of integrated FM (IFM) in the sultanate, experts from Qurum Business Group Facilities Management (QBG FM) said.

Omani FM firms lack a structured approach and are operating on a single-service method, causing limited IFM scope in the country. 

QBG FM's director for commercial business development, Sara Momtaz, said a structured approach to FM is required in the country.

"The industry in Oman is very different from the one in the UAE, purely because the kind of developments, population, infrastructure, and commercial aspects are completely different," she explained.

fmME previously reported on a new benchmark that Oman’s FM industry would adopt imminently.

The benchmark was discussed at a networking event held by Middle East Facilities Management Association (MEFMA) in Oman this June. 

The outcome of the networking event was the formation of a benchmarking committee, which Momtaz said will comprise of members from both the government and private sectors.

"[FM in Oman] is single-service oriented, and we are trying to look at [replicating] FM’s utilisation [in a way] that has worked so well in the UAE.

"Ultimately, it boils down to what the client’s perception of FM is – they are the ones that dictate the market.

"We are trying to change that and bring an educational practice to it," she added.

For instance, Momtaz explained, a cleaning company in Oman was unlikely to offer integrated services.

"To add to it, the [service] standards are quite low," she added.

"For us, using cleaning as an example, we work towards BICSc standards, and we are BICSc certified as well." 

Read Momtaz's views as part of a news analysis in the August issue of fmME. 



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