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The changing dynamic of security in Dubai

A directive from the Security Industry Regulatory Agency has increased the minimum wage for security personnel in Dubai, and companies such as World Security have welcomed the change

World Security now provides secure cash logistics, along with boat patrolling services as well.
World Security now provides secure cash logistics, along with boat patrolling services as well.

The endeavour of raising security standards across Dubai’s residential, commercial and leisure sectors is ongoing. The UAE remains one of the safest countries in the world, with the capital Abu Dhabi scoring low in terms of the global crime rate index, according to a Numbeo report.

And like most industries, the UAE is setting the pace in defining security standards as well.

World Security chief executive officer Mahmood Amin tells fmME: “There has been a marked improvement in the quality of security services available in the market today. Authorities are leading the way in terms of new initiatives and reforms aimed at raising the overall standard of security in the country, and Dubai in particular. Clients are also well informed and keen to adopt new technologies that enhance their existing security set-up.”

The Security Industry Regulatory Agency has recently raised the minimum wage for security personnel living and working in the country. Amin says this change has had a positive knock-on effect, especially with the quality of personnel being attracted to the sector. 

“The implementation of the new basic minimum wage rule was a welcome step taken by the Security Industry Regulatory Agency. Along with our industry peers, World Security has welcomed the initiative since it can only improve the morale and well-being of the thousands of security guards working in Dubai. This in turn will improve the quality of service we are able to deliver to our customers. The new higher minimum wage also means that security companies will now be able to recruit much more competent security guards,” says Amin.

World Security has made winning the ‘fmME Security Company of the Year’ award something of a habit, taking top honours five-times since the awards inception over a decade ago. “As an organisation, we are only as good as the service we are able to deliver to our hundreds of customers through our security personnel. We are very quick to incorporate any and all initiatives that benefit our people — be it monetary or otherwise. Early on in our journey as a company we set our sights on becoming one of the leading security companies in the emirate. Keeping our security personnel happy and motivated is key to ensuring our customers satisfaction, we haven’t compromised on our mission statement,” insists Amin.

Awards and recognition have been part of World Security’s make up and the company has also collected another prize for the Dubai Quality Appreciation Award, the Sheikh Khalifa Excellence Award and the Mohamed Bin Rashid Award for Business Excellence. 

“Quality forms the very foundation upon which the company stands today. It reflects in everything we do — be it our screening and recruitment criteria, the training we deliver in our certified security training academy or our mobilisation and deployment procedures,” Amin adds.

World Security was founded in 1975 when it started out as the security division of the Ports Customs and Free Zone Corporation (PCFC). “The last 42 years have taught us a lot, and today we have a core team of seasoned security practitioners who truly understand the security requirements of Dubai and the UAE in general.”

The company provides its security services across Dubai’s malls, high rise towers and other infrastructure. “We have also grown our services to provide clients with security and surveillance systems and secure cash logistic services, along with boat patrolling service too,” says Amin.

He notes that the discussion around technological implementation in the security industry is heating up, as the business is moving away from a manpower intensive operation to a smarter one. “Technology is making security better every day. Today, we are witnessing a gradual shift from a manpower-intensive service delivery model to one which is striving to strike the right balance of manpower and technology. We will never be a technology-only industry but the future will definitely be less prone to human error,” he says, refuting the concept of vast redundancies as a result.

“There is, and always will be, a strong demand for good security personnel. Although the number of security personnel per site might have decreased, there has been an increase in the number of sites itself. What will happen is that with the advent of technology, the roles, responsibilities and skill sets of security personnel will increase as protection and security take on new meanings. In the near future, we might see a security guard play a more enhanced role in the communities we live in,” Amin concludes.

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