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UAE’s Al-Futtaim to digitise FM division with GE platform

Al-Futtaim will replace the current manual processes within its FM division with GE Digital’s field service management platform, ServiceMax

Al-Futtaim aims to improve the operational maintenance of its assets and facilities by digitising its service processes.
Al-Futtaim aims to improve the operational maintenance of its assets and facilities by digitising its service processes.

Al-Futtaim has announced that it is digitising its end-to-end service and operational processes with the use of GE Digital’s field service management platform, ServiceMax.

The Dubai-based conglomerate revealed in a statement that the GE system will replace the current manual processes within its facilities management (FM) division.

According to Al-Futtaim, ServiceMax will provide it real-time access and visibility across the business, allowing it to track, control, and monitor performance, and automate data collection.

Dr Hayan Sayed, CEO – Engineering and Technologies, Al-Futtaim, commented: “ServiceMax will play a critical role in increasing our business growth by improving both customer experience and customer retention.

Read: UAE FM market will be worth $6.6bn by 2022

“By digitising our service processes, we will improve the operational maintenance of our assets and facilities. The ServiceMax platform will replace our previous manual paper-based processes and will be integrated within our facilities management division, which is responsible for ensuring the efficiency of plant facilities, buildings, and sites.”

Meanwhile, Ali Saleh, SVP and chief commercial officer, GE Digital Middle East, Africa and Turkey, said: “Digital transformation is key to continued growth for businesses in the region and around the world.

“Al-Futtaim is a forward-looking partner, and [its] commitment to foster digital solutions within [its] own organisation showcases [its] place as a leader. We look forward to working with the […] team at Al-Futtaim to implement these solutions.”

Read: Understanding big data key to building management

Al-Futtaim also revealed that it will be deploying the ServiceMax platform on mobile devices in the coming months to more than 800 users at Al-Futtaim, with the system expected to go live in Q1 2018.

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