FM companies eager for RERA’s rating system

Rating system based on quality of service and services offered would be ideal combination say experts

Sanjay Bhatia.
Sanjay Bhatia.
Maen Saddeq.
Maen Saddeq.

Facilities Management (FM) companies have said that the Real Estate Regulatory Authority (RERA) is working on a rating system, a move which has been welcomed by the sector.

FM operators are yearning a rating system which they believe will help distinguish the “serious players”.

IFM service provider Concordia general manager Sanjay Bhatia, said: “We work quite closely with the Real Estate Regulatory Authority (RERA), and welcome the Dubai authority’s imminent rating system for FM companies.”

He added: “Construction companies who do not have any new development work start maintenance companies as they are sitting with a pool of 200 to 300 staff on their rosters.

"Installation experts are being thrust into the maintenance field, which is a totally different ball game. It’s very difficult to find a fault in a ready facility for someone who is used to building it instead. That leads to deterioration of a facility.”

Bhatia said that the new rating system would go a long way in distinguishing such operators and those with a single service offering from dedicated IFM and TFM service providers.

Meanwhile, MAB Facilities Management founder and CEO Maen Saddeq has also welcomed the announcement. “This will help in many ways, it’s definitely a good thing. Apart from other benefits, it will help clients have a more mature tendering process.

“For instance, if a client is looking for a five-star FM service provider it need not have to invite and sift through a host of different FM companies, which is the current practice,” he added.

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