2017 fmME Power 50: 11-20
The Middle East's 50 most influential FM professionals
11. Malek Sukkar, Chief executive officer — Averda
Averda has been a leader in the e-waste recycling space, as it implemented a few landmark projects in collaboration with the Dubai Municipality last year — commissioning a second Smart Recycling Centre in Dubai. In October 2017 alone, Averda launched three e-waste collection bins at the Mercato Centre, Burjuman Centre and Al Ghurair Centre.
Continuing with its collaborative approach, Averda conducted several other waste collection drives. In July, Dubai Internet City and Dubai Science Park partnered with Averda and ride-sharing service Uber, in a campaign to prevent e-waste from entering landfills.
The Ministry of Climate Change and Environment welcomed the campaign in which Uber carried out a total of 60 collection rides, which is six times more than the previous year, resulting in the disposal of nearly two tonnes of retired electronics within an 18-hour window.
During this time, Uber drivers collected retired phones, outdated laptops, printers, and other redundant electronic devices and transported them to Averda, where the materials were aggregated and eventually sent to recycling plants in the region.
Averda has continued to grow elsewhere in the Middle East — delivering projects in Morocco and KSA. It recently completed a project for the King Abdullah University of Science and Technology which needed an infrastructure to handle its waste around campus, including in its residential districts, shops, schools and recreational areas.
12. Mark Graham, Managing director MENAP — Macro
Macro’s regional (MENAP) MD Mark Graham is certainly no stranger to the regional FM sector. Graham has been with Macro’s parent company Mace for 13 years, and with Macro for five years.
Graham took over the reins from long-term MD Bill Heath, who retired in July 2017. Graham was promoted having served as director of finance, corporate services and commercial director.
With big shoes to fill, Graham and his team have shown little signs of slowing down as the change at the top did not stop the firm from growing, with revenues for 2017 nearly doubling that of 2016. Macro also reported a 3.6% rise in profits for FY’16.
The firm has close to 400 employees, up from 185 employees in 2016 — out of which the rise in qualified operators and engineers signified a near 200% jump. To boost employee growth Macro has also started a graduate scheme in the region, which was previously rolled out in the UK — along with a specific programme for future women leaders in the company.
Standard Chartered Bank renewed its global contract with Macro which sees the firm operating in South America and Pakistan, Africa, Europe and the Middle East. Additionally, Macro earned a renewal of its existing relationship with SkyCourts Owner’s Association. The firm also saw an expansion with existing clients such as Repton School Dubai, which now covers Foremarke School in Dubai and Repton School Abu Dhabi.
13. Saeed Ahmed, FM director MENA — Interserve
Interserve’s MENA FM director Saeed Ahmed has overseen a successful 2017, and has managed to tie-down significant amount of business for 2018.
Over the last four years Interserve has recorded significant growth — registering a 43% growth in year-on-year (YoY) revenue in 2016, and is projected to hit a 25% growth in revenue for 2017.
It’s resulted in rise in profits with the company managing to register a 26% growth in profits in 2017 YoY — doubling its growth for its previous fiscal year. The overall growth in profits from 2014 until date has been in the region of 900%, Ahmed says.
In terms of staff numbers, Interserve currently employs close 2,500 employees across the GCC — a 19% increase in staff over the previous year. The firm has also continued investing in training, learning and development activities with the additional of various new courses and management training programmes.
Ahmed and his team have focused on project retentions as much as winning new contracts. Interserve secured a 90% client retention rate renewing contracts with Al Ra’idah Investment Company (KSA) where it is the managing agent contract for two smart cities in Riyadh; IFM services for Wasl’s Deira communities development in UAE; along with technical services for: Sheikh Mansours Private Estates, Command Military Works and the Al Bateen Palace all in the UAE.
Interserve won a five-year contract at the start of the year to provide technical services in Abu Dhabi. “This included a number of high profile government buildings, schools and mosques in Abu Dhabi. In KSA, following our contract award in the UAE from SAP in 2016, Interserve was awarded the IFM contract for the SAP offices in KSA in early 2017,” Ahmed says.
Ahmed remain optimistic although the lower oil prices have dampened the developments in the region. “Despite difficult market conditions in KSA, due primarily to reduction of FM opportunities caused the slowdown of the construction works impacted by the low oil price, we believe that the KSA market remains a substantial opportunity and that the Vision 2030 initiatives will open up these opportunities in the medium term,” he says.
14. Anne Le Guennec, Chief executive officer — Enova
Anne Le Guennec is well known in the FM sector and Enova reported a positive two digit growth in revenue in 2016, while just going over the 2,000 employee mark — up from 1,978 in 2016 to 2,123 employees.
Looking towards the future, Guennec says: “Our top five contracts for the next 12 months are: Farah Experiences, DIFC, Mall of the Emirates, Dubai Design District and the Sharjah International Airport.”
Enova has won new contracts across the Middle East — Lebanon, Egypt, KSA and the UAE. “The ESCO market in the UAE and in the entire region presents plenty of opportunity for the operators in the region, with a new vision and awareness towards sustainability and resources protection,” Guennec says.
15. Mahmood Amin, Chief executive officer — World Security
Mahmood Amin and World Security welcomed the decision from the Security Industry Regulatory Agency (SIRA) earlier this year to increase the minimum wage of security personnel. “As an organisation, we realised that we are only as good as the service we are able to deliver to our customers through our security personnel. They are the face of this organisation. We are very quick to incorporate any and all initiatives that benefit our people – be it monetary or otherwise. Keeping our security personnel happy and motivated was the key to keeping our customers happy, and we have abided by it to this day. Amin has held the position of CEO of World Security since April 2004.
16. Ali Al Suwaidi, Board member — MEFMA & GFMA
One of the most renowned regional FM influencers Ali Al Suwaidi is in a new role this year. The FM guru was appointed vice president facilities management of the Dubai Parks and Resorts in August 2017 and will bring his two-decade expertise in FM to the theme park that is set to be a major tourist driver for Dubai.
AlSuwaidi holds an electrical engineers degree and an MBA from the USA with an international diploma in safety management. He has been part of the founding teams of the Global Facility Management Association (GFMA) and the Middle East Facilities Management Assocaition (MEFMA), sitting on the board of both the organisations. This year marks the 20th anniversary of AlSuwaidi in the Middle East’s facilities management sector.
17. Tariq Chauhan, CEO — EFS Facilities Services
EFS Facilities Services has reported a largely successful 2017, with the firm having said to have amassed project wins worth $272m. The company was awarded key contracts, it said, in markets such as — UAE, KSA, Jordan, and Egypt, for both public and private sector clients operating in various industries such as education, master communities, residential, and commercial entities. These wins have helped EFS achieve revenue growth of 26%.
In 2017, the firms portfolio on ongoing global contracts crossed the $1bn (AED3.67bn) mark for the first time in its history, EFS announced in April.
In November, EFS was awarded a contract to launch an IFM venture at King Abdullah Economic City — which includes services such as catering, transportation and integration of smart technology and CAFM systems.
18. David Stockton, Managing director — Dulsco
The 2017 fmME Waste Management of the Year winner witnessed a busy first half of the year. In April, Dulsco announced it would be entering the oil sector specifically in sludge and hazardous waste management. It also said it would offer MARPOL (marine pollution) accredited services to the entire GCC market.
Then, in March, Dulsco broke ground on its new $6.8m recycling plant due for completion in 2018. The 4.64ha (500,000 ft2) facility will be located in the Dubai Industrial Park. The first phase of the plant spans 1.85ha (200,000 ft2), and the facility will feature a fully automated sorting line with a capacity of five tonnes per hour.
UAE-founded Dulsco managing director David Stockton says: “In line with Dubai’s aspiration to emerge as a sustainable city, Dulsco is now gearing up to address challenges and support the government’s proactive initiatives towards achieving the emirate’s recycling and waste reduction goals.”
19. Sultan Khouri, Group CEO, Cleano
Cleanco mobilised arguably one of its biggest contracts when it commissioned 1,100 staff to offer soft services for the Abu Dhabi International Airport, Al Bateen Airport, Al Ain Airport and soft services for its runway.
The Abu Dhabi-based FM company consolidated its presence in the healthcare sector as well. “We were awarded a new contract from SEHA to provide cleaning, housekeeping, pest control and porting services for the Sheikh Shakhbout Medical City, which engages as many as 1,500 of our staff,” Khouri says.
These projects have contributed to Cleanco’s manpower hitting the 15,000 employee mark, for which it runs the largest training centre in Abu Dhabi. A large budget has been set aside for training activities as Cleanco continues to increase its foothold in the capital and the rest of the UAE, setting firm sights on growth across the GCC.
20. Richard Naylor, Chief executive officer, C&W
Cushman & Wakefield — formerly DTZ — is playing its hand at shaping Saudi Arabia’s FM sector. After being part of a few global mergers and takeover, Cushman & Wakefield (C&W) has had its most successful year in recent time, and the most successful in Richard Naylor’s six-year tenure at the helm of affairs in the region.
“Due to the economic downturn the Saudi Arabia’s economy continues to remain a challenging landscape for all business. However, 2017 has been our most successful year of growth since my tenure as CEO Saudi Arabia, with the team securing more new business than at any time in the past six years,” he summarises.
Over the course of the past year C&W secured significant opportunities in the banking sector with one of Saudi Arabia’s largest bank and the world’s largest Islamic bank, a brand new American hospital in Riyadh, provision of IFM services for the offices and manufacturing facility of a large multinational based in Jeddah and the nationwide contract for IFM services to eight 2,000+ student technical colleges for a leading international education provider.