UAE's Empower records over 500,000 transactions in 2017
E-services transaction increases by 11.75% year-on-year to 285,000 transactions
Emirates Central Cooling Systems Corporation (Empower) has reported that the number of customers using its general and e-services reached 524,000 transactions in 2017.
Out of this 285,000 transactions were done through digital platforms in 2017, compared to 255,000 e-transactions during the previous year at an increase of 11.75% year-on-year.
The company reported an increase in registrations and payment transactions, where 51,000 customers registered and paid through mPay, Emirates NBD cash deposit machines, and Al Ansari Exchange branches.
Empower’s four customer care centres entertained 88,000 walk-in customers and responded to about 56,000 calls and 45,000 emails in 2017.
Ahmad Bin Shafar, CEO, Empower, said: “Our customer service achievements are the result of constant efforts to understand our customers’ requirements and meet their needs. Our latest success reflects our team’s hard work on improving and providing quality services.
“We also highly appreciate government initiatives and campaigns which have increased the awareness of people regarding the benefits of district cooling which has led to the continuous growth in the business,” he said.