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Dubai's DEWA opens AI, robotics happiness centre

A customer service centre equipped with robotics and artificial intelligence has been inaugurated by the Dubai Electricity and Water Authority (DEWA)

Rammas is DEWA's customer service robot that uses AI to answer questions
Rammas is DEWA's customer service robot that uses AI to answer questions

A customer service centre equipped with robotics and artificial intelligence (AI) has been inaugurated by the Dubai Electricity and Water Authority (DEWA) to encourage the uptake of digital government services.

DEWA opened its Future Centre for Customer Happiness at Dubai Festival City and Dragon Mart 2 this week.

The centre uses AI and robotics, among other cutting-edge technologies, to encourage customers to use digital government services, as Dubai looks to go paperless by 2021.

READ: DEWA unveils five-star mark at head office for customer happiness

DEWA said it  hoped the center's array of digital services would persuade people to use digital government services, helping to reduce physical visits to government departments by 80% this year.

The centre is manned by Rammas, a robot that use AI to answer customer questions. The customer happiness centre also has the Tayseer smart bill payment platform, live chat, and smart self-service booths.

“The Centre supports the vision of HH Sheikh Mohammed bin Rashid Al Maktoum, Vice President and Prime Minister of the UAE and Ruler of Dubai, and the objectives of the UAE Centennial 2071 to secure a happy future and a better life for future generations,” said DEWA’s managing directopr and chief executive officer, HE Saeed Mohammed Al Tayer.

He said the latest Future Centre for Customer Happiness would let Dubai residents “access comprehensive, integrated and smart services that save time and effort”.

DEWA has made no secret of its interest in implement the objectives of the Dubai 10X initiative, which was kicked off this year to make Dubai 10 years more technologically advanced than other.

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