Smart Dubai reduces UAE residency visa application to 40 minutes

Users can apply for residency visas within 10 minutes, which then takes 30 minutes to two working days to be approved

Smart Dubai reduces UAE residency visa application to 40 minutes
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Smart Dubai reduces UAE residency visa application to 40 minutes

Dubai’s state-led office charged with facilitating the emirate’s citywide smart transformation – Smart Dubai – has launched UAE “Residency” services on its “Dubai Now” application and e-services platform, which will allow users to complete the residency visa application on their smartphone in 10 minutes.

The approval process for the application could take anywhere between 30 minutes and two days, bringing the entire visa application process down to a 40-minute transaction.

More than 350 people have used the Dubai Now application to issue or renew residency visas for their dependants since the service was announced.

The ‘Residency’ section also allows users to undertake a host of actions, such as issuing, renewing, and cancelling residency visas, as well as managing dependants, in addition to offering detailed information about these services.

It points users to the steps they need to go through, including medical tests. In addition, the app sends push notifications to alert users when their residencies are approaching their expiry dates.

The service saves users nearly $55 (AED200) in fees incurred on every new residency application, as well as $27 (AED100) on renewals, which are usually printing fees.

Commenting on the residency service added to the Dubai Now application, the director-general of Smart Dubai, HE Dr Aisha Bint Butti Bin Bishr, said: “Developing the bundle of government services offered through the Dubai Now app is in line with the Dubai Paperless Strategy 2021, through which Dubai  government is looking to digitise all internal and external government transactions, establishing itself as a fully paperless administration by December 2021 and saving more than one billion pieces of paper consumed by Dubai Government entities every year.”

The director-general of the General Directorate of Residency and Foreigners Affairs in Dubai, HE Major General Mohammed Ahmed Al Marri, said: “In collaboration with Smart Dubai, the Directorate is introducing its services on the app in successive stages, the first of which will be transferring the ‘Visa Status’ service to Dubai Now, allowing users (individuals or organisations) to determine whether or not their residency is valid, as well as the ‘Residency Management’ service, where users can renew their residencies or those of their spouses, children, and parents.”

He added: “Phase one will also include a service allowing us-ers to obtain entry permits for their spouses, children, or parents.”

Smart Dubai’s government services on its Dubai Now application include help with residency, housing, education, transportation, and charity donations.

The additional services brings the total number of services accessible via the Dubai Now application to 88, offered in collaboration with 33 participating entities.

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