DEWA to save 8.5 million sheets of paper in 2020

DEWA reported to cut its paper usage by 82% so far, playing its part in implementing the Dubai Paperless Strategy

DEWA’s virtual employee responds to over 1.2 million queries in 2019
DEWA
DEWA’s virtual employee responds to over 1.2 million queries in 2019

Dubai Electricity and Water Authority (DEWA) has shared that it will eliminate or reduce its reliance on paper by refraining from using 8.5 million sheets of paper for 2020.

The announcement is in line with the Dubai Paperless Strategy, which aims to use advanced technology to build an integrated paperless government framework. 

Playing its part in implementing the Dubai Paperless Strategy, DEWA reported to have cut its paper usage by 82% so far, and its smart adoption of services reached 96% by the end of May 2020.

Speaking about its sustainable goal for the year, Managing Director and Chief Executive Officer of DEWA, HE Saeed Mohammed Al Tayer, said: “DEWA’s advanced digital infrastructure and its commitment to keeping pace with the latest technologies of the Fourth Industrial Revolution have accelerated the automation of procedures for both customers and employees. DEWA provides all its services through digital channels, which enables customers to complete their transactions anytime, anywhere. This saves time and effort as well as protects the environment and conserves natural resources."

DEWA's smart app and its website were recently ranked among the top three (apps and websites) in the emirate. Currently, 95% of DEWA’s customers use its smart services. More than 4,000 employees are currently using the Smart Documents feature - under the Smart Office app - for automation of forms and their communication needs.

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