DLD updates complaint procedure for jointly-owned properties
“Property owners can obtain this service quickly, comfortably, and remotely at any time with high levels of transparency”
The Dubai Land Department (DLD) through its Real Estate Regulatory Agency (RERA) has updated its complaint mechanism for the management of jointly owned properties (JOP) in order to provide more comfortable solutions and encourage investment in the emirate's real estate sector.
As part of the update, the complainant must address the JOP management company in writing before resorting to submitting the complaint to RERA.
The complainant will receive a reply from the JOP management company on the complaint within a maximum of two working days. If the complaint is not answered, or the response is inappropriate, the complainant may file the complaint through the Dubai REST application.
The Dubai REST application is the first digital platform for real estate in Dubai that allows investors and owners to take decisions through an integrated set of digital procedures without the need for paper documents. The most prominent transactions completed through the app are related to Ejari contracts.
The complainant is required to attach relevant documents related to the complaint, including a copy of the written complaint sent to the JOP management company and a copy of the official response from the company itself, if any.
The complainant may also provide any other documents that support the complaint filed against the company.
Commenting on the updated mechanism, the Senior Director of the Real Estate Relations Regulatory Department at RERA, Mohammed Khalifa bin Hammad, said: “After introducing the complaint service related to the management of JOPs through Dubai REST, owners will be able to obtain this service quickly, comfortably, and remotely at any time.
“Therefore, the positive impact of this measure will not be limited to individual owners of units but will enhance the attractiveness of the real estate market in the emirate in terms of high levels of transparency and guaranteeing the rights of everyone, especially as JOP areas attract investors from all over the world.”