DEWA asks customers to regularly check water pipes for leaks

DEWA’s High-Water Usage Alert service helps customers to discover possible leaks in their water connections

DEWA asks customers to regularly check water pipes for leaks
DEWA asks customers to regularly check water pipes for leaks

Dubai’s Electricity and Water Authority (DEWA) has encouraged customers to have specialist technicians conduct regular inspections of the pipes and plumbing in their homes, buildings, and facilities to discover and fix any leaks.

DEWA customers can monitor their consumption through the Smart Living initiative, which provides a digital dashboard to monitor consumption through DEWA’s smart app or website. This helps customers fix any leaks when they notice an unusually high consumption of water to avoid waste and any unnecessary increases in their bills.

The High-Water Usage Alert service, part of the Smart Response initiative, also helps customers discover possible leaks in their water connections. The system sends notifications to customers if there is an unusual increase in their consumption over two consecutive days, to check the internal plumbing, and repair any leaks with the help of a specialist technician.

The call to check for water leaks is part of DEWA’s ‘Let’s make this Summer Green’ campaign, and its efforts to instil a culture of sustainability within the society.

DEWA has also urged its customers to use high-quality pipes and materials. The DEWA Store on DEWA’s smart app provides a list of maintenance companies that provide exclusive offers and discounts for DEWA customers.

Commenting on the initiative, the executive vice president of Strategy and Government Communications at DEWA, Khawla Al Mehairi, said that DEWA’s systems are capable of discovering any faults in external connections before the meters.

Al Mehairi added that DEWA is responsible for connections and maintenance up to the meter, while customers are responsible for internal connections after the meter. This applies to all residential, commercial, and industrial customers.

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