DLD conducts awareness project on its Dubai REST smart app
Dubai REST helps landowners access copies of title deeds, replace lost title deeds, and get certificates for owned properties
Dubai Land Department (DLD) has conducted an awareness project for its Dubai Real Estate Self Transaction (REST) smart application, which witnessed the participation of five government entities whose services are linked to the Real Estate Registration and Services sector.
The smart application has been installed at each of the five government entities, including the Sheikh Zayed Housing Programme (SZHP); the Dubai Municipality Al Twar Center; the Dubai Courts - Personal Status Court; the Mohammed Bin Rashid Housing Establishment (MRHE); and DEWA's Sustainable Building in Al Quoz.
The campaign focused on familiarising customers who visit service centres with the services available in the Dubai REST application, including the issuing of a certificate of owned properties; replacement of lost title deeds; as well as maps, according to the state-run Dubai Media Office.
Landlords can also use the smart application to request copies of title deed certificates and evaluations of their properties, whether from the category of ‘vacant plot’ or ‘housing units.’
Other services related to real estate registration, Dubai Real Estate Institute, Real Estate Regulatory Agency, Rental Disputes Center, or the Real Estate Promotion and Investment Management Sector, can also be availed through the Dubai REST application.
During the campaign’s launch period, DLD noted an increase in customer happiness levels – with 95% of customers recording their happiness during interactions with the Sheikh Zayed Housing Programme; along with a 96% happiness rate at Dubai Municipality’s Al Twar Center; a 97% happiness rate at Dubai Courts’ Personal Status Court; 95% customer happiness at the Mohammed Bin Rashid Housing Establishment (MRHE); and 99% customer happiness at DEWA's Sustainable Building in Al Quoz.
Commenting on the Dubai REST initiative, the chief executive officer of the Registration and Real Estate services sector, Majid Al Marri, said: “The numbers of customers that we were able to communicate with within a relatively short period of time in five government entities reveals the positive impact that the Dubai REST platform recorded among customers as well as the many benefits it presented them, especially with regard to the speedy completion of their transactions, saving time, effort, and money, in addition to covering a high percentage of the services they constantly need.”