Bahrain's Electricity and Water Minister reviews EWA's work
The EWA call centre has received 41,810 power metre readings through WhatsApp over the past six months
Bahrain’s Electricity and Water Affairs Minister, Wael bin Nasser Al-Mubarak, and the Electricity and Water Authority’s (EWA) chief executive officer, Shaikh Nawaf bin Ibrahim Al-Khalifa, inspected the work procedures of the utilities sector during a visit to the EWA call centre.
The minister commended developmental steps, including the restoration of electricity through the call centre during power outages in the nation, according to the state-run Bahrain News Agency.
The EWA chief also highlighted a service to receive distance power metre readings via WhatsApp. A team has been designated to receive power meter readings from subscribers through the application.
The call centre has received a total 41,810 power metre readings through WhatsApp over the past six months, which not only eased procedures, but also slashed costs of estimated readings.
In addition, the call centre received a total of 331, 371 calls, which reflected on its ability to deal with the queries of Bahrain’s citizens and residents.